Support Engineer with Spanish language

Full-time

Company Description

MicroStrategy transforms organizations into intelligent enterprises through data-driven innovation. We match smart people to dynamic projects and technologies that truly challenge their talents. Curious and creative in outlook, our success is built on the talent and energy of smart and driven people. MicroStrategy (Nasdaq: MSTR) is a worldwide leader in enterprise analytics and mobility software. A pioneer in the BI and analytics space, MicroStrategy delivers innovative software that empowers people to make better decisions and transform the way they do business. We provide our enterprise customers with world-class software and expert services so they can deploy unique intelligence applications.

Job Description

The Role: The Support team (SUP) provides unparalleled customer service to all customers, partners and internal personnel of MicroStrategy. The Support Engineer (RSE) is responsible for providing technical support for a set of MicroStrategy Products. The RSE dedicates their time to resolving higher complexity customer issues, contributing to the growth of our MicroStrategy Community, and further growing their MicroStrategy Product Knowledge to provide top-notch service.

Your Focus:

· Provide support for MicroStrategy’s Business Intelligence product suite and its underlying technologies

· Develop strong relationships with MicroStrategy customers and partners through daily, high quality interactions during customer project development and production system maintenance

· Find creative solutions to complex or higher priority problems reported while using MicroStrategy’s product suite through analytical talent and strong troubleshooting abilities

· Work in a strong team environment by interacting with Technical Support Engineer, Senior Technical Support Engineers, Technical Support Specialists and Product Support Managers to provide unparalleled support to customers in a wide variety of industries

· Prioritize and communicate product defects and enhancements to development teams

· Enhance personal and professional growth by participating in Internal Training Programs

Qualifications

·      Possess analytical skills, excellent communication and presentation skills
·      Be interested in IT/Business and willing to grow professionally in the field of Business Intelligence
·      Speak fluent English and Spanish is a must
·      Be a team player
·      We welcome candidates who have studied or gained on–the–job experience in one of the following:
       - SQL
       - Relational Databases
       - Web/Internet technologies

Additional Information

· Work from home up to 4 days a week

· Work in one of the fastest growing BI companies

· Ability to participate in world-class learning opportunity

· Employment agreement with benefit package: private medical care, life insurance, Multisport card, Fitbit, RSU program, attractive employee referral bonus program, attractive office location (Rondo Daszynskiego subway station)

· Be part of a dynamic, highly energetic and fun team