Cloud Migration Specialist

Full-time

Company Description

MicroStrategy transforms organizations into intelligent enterprises through data-driven innovation. We match smart people to dynamic projects and technologies that truly challenge their talents. Curious and creative in outlook, our success is built on the talent and energy of smart and driven people. MicroStrategy (Nasdaq: MSTR) is a worldwide leader in enterprise analytics and mobility software. A pioneer in the BI and analytics space, MicroStrategy delivers innovative software that empowers people to make better decisions and transform the way they do business. We provide our enterprise customers with world-class software and expert services so they can deploy unique intelligence applications.

Job Description

The Role:

The role of the Cloud Migration Specialist is to migrate customers from an on-premise instance to the MicroStrategy Cloud. This role is focused on collaborating with the MicroStrategy network and database team in addition to the customer to complete the migration. This role is project focused, tailored to the customer’s migration requirements.

Your Focus:

· Day to day management of the MicroStrategy Cloud infrastructure including scheduled and emergency maintenance activities as well as scheduled on-call coverage.

· Implementation of Customer change requests in compliance with the Change Control regime.

· Incident response including troubleshooting of the infrastructure related issues and collaboration with Technical Support and Technology teams on troubleshooting of platform related issues.

· MicroStrategy Platform administration.

· Maintaining high quality documentation for all related tasks.

· Coordinate tasks and stick to project time frames.

· Lead Zoom sessions to troubleshoot and configure the MicroStrategy Cloud environment.

· Configure MicroStrategy product authentication such as SSO and LDAP.

Required Experience and Skills:

· Technical education - (BS, MS)

· 3+ years of experience in a related field with a proven track record of consistently exceeding corporate objectives

· Hands-on experience with AWS and/or Azure cloud computing services.

· Experience with networking fundamentals like VPNs, DNS, TCP/IP, UDP, etc.

· Practical experience managing, analyzing, troubleshooting, and providing solutions for technical critical customer issues

· Must possess an enthusiastic personality and foster a positive work environment

· Strong written and verbal communication skills

· Well organized with effective time management skills

· Ability to work independently

· Attention to detail

· Able to support MicroStrategy customers during their working hours

· Must be available to be on call for after-hours and weekends on a rotational basis

Preferred Qualifications

· Certifications: AWS Associate Solution Architect and/or Azure Fundamentals

· Familiarity with infrastructure, virtualization, security and networking

· Knowledge of Containerization solutions (Kubernetes and Docker)

· Hands-on experience with Scripting/CI-CD languages such as Python, Terraform, Ansible, Chef, Puppet, CloudFormation etc.

· Experience configuring SSO

· MicroStrategy product administration and configuration

Qualifications