The Professional Services Manager (PSM) is a frontline management role with three primary responsibilities:

• services delivery
• personnel management
• revenue generation

More specifically, the PSM is responsible for the successful delivery of consulting services as well as the coordination of activities and information between key engagement stakeholders.

The position is also responsible for the management of consulting personnel, which includes participation in staffing decisions, performance reviews, and career development support.

This role is responsible for growing revenue in assigned accounts, primarily through effective account and engagement management.

The Professional Services Manager typically reports to a Professional Services Director, but may receive a matrix assignment to other business units as required.

Your Focus:

• Ensure successful delivery of consulting services, particularly through effective project, engagement and customer management.
• Personally delivers billable consulting services, primarily in the context of managing engagements and team oversight
• Meet assigned revenue targets through growth in assigned accounts and effective utilization of direct reports
• Account ownership and customer relationship management
• Lead the scoping, sizing, and estimating efforts for assigned engagements.
• Manage the work of the engagement teams under their direction (e.g. direct, matrix, or subcontractor) to ensure optimal resource utilization and engagement execution.
• Assists direct reports in personal and career development by providing regular feedback, coaching and guidance on personal development.
• Participates in recruiting and employee development activities to ensure a balanced team with the right set of skills.
• Grow revenue for the assigned region through the effective management and expansion of the existing accounts.
• Ensure that all assigned team-members have a solid understanding of client business objectives and the plans in place to attain those objectives.
• Drives projects, manages issues, risks, schedule, budget, and overall customer success

• Bachelors or equivalent degree in a business, technical, or related field.
• A solid understanding and experience of using MicroStrategy's products or those of our direct competitors.
• 5-10 years experience in software/technology business.
• Prior experience participating in the delivery of technology services engagements, including project and engagement management experience.
• Demonstrated ability to manage technical personnel and processes associated with enterprise software sales and related professional service.
• Ability to drive project-based work and to manage tasks, schedules, deliverables, budget, and project risk
• Demonstrated ability to effectively recruit, develop and retain consultants.
• Demonstrated ability to work in a dynamic workplace
• Effective communication skills at all organizational levels, including written, oral, and presentation skills.
• Expect 50% or more travel
• Fluent German and English skills required

Your CV should be in English no longer than 3 pages and in PDF format. We invite you to accept the challenge and start your career with us. Please visit https://www.microstrategy.com/en/careers for further information. #WeAreMicroStrategy ​

MicroStrategy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability or age.