Cloud Account Manager

Leading Products – Innovative Ideas – Exceptional People …. MicroStrategy, A Dynamic Place to Work!

At MicroStrategy, we are passionate about creating powerful, disruptive technologies that transform how companies do business. Innovative products and, ultimately, our success are rooted in one driving force—our people. Our casual and flexible environment encourages creativity and collaboration, so you'll have the opportunity to initiate and contribute to challenging projects while pursuing your interests and developing, both professionally and personally. Bring us your passion, curiosity, and fresh ideas, and be a part of technology innovation at its best!

The Role: The MicroStrategy Cloud Team provides unparalleled customer service to all customers, partners, and internal personnel of MicroStrategy. The Cloud Account Manager is responsible for managing all operations within a team of Account Managers in providing first-level account support and planning for the MicroStrategy platform. This role dedicates their time to ensuring the resolution of customer issues, the technical and professional growth of assigned customers, paying close attention to details, achieving team and individual level objectives, and identifying ways to increase customer satisfaction. This person is responsible for the satisfaction of all customers.

Your Focus:

• Represent MicroStrategy to the customer
• Onboard, support, and interface with MicroStrategy Cloud Environment (MCE) customers
• Collaborate with customers and internal resources to upgrade, migrate, operate, and grow customers on the MCE platform
• Promote an environment where all employees understand the importance of customer satisfaction and are accountable for customer growth
• Facilitate all operational checkpoint activities throughout the lifecycle of projects. Continually update relevant business stakeholder of project status
• Assess and resolve all high priority project risks as they are encountered
• Professionally document meetings, requirements, plans, schedules, and incidents as necessary to drive 'next steps' and to keep stakeholders informed
• Create processes and policies that work toward continually improving customer satisfaction, revenue growth, and employee morale
• Assess customer requirements to ensure customer environments are appropriately sized to their business needs
• Provide periodic customer status summaries, and project progress reports to management
• Assume additional responsibilities as directed by management

• Bachelor's degree, preferably with a technical major or minor (Information Systems/Technology, MIS, Computer Science, Business IT)
• 4+ years of related experience or Bachelor's degree equivalent
• Excellent leadership, presentation, organization, and team collaboration skills
• Strong creativity and organizational skills
• Ability to anticipate risks and devise solutions to resolve issues promptly
• Comfort with ambiguity, frequent change, and/or unpredictability
• Strong analytical, detail-oriented, persistent, and not afraid to ask questions. Able to analyze, implement and improve complex systems/processes
• Able to define, document, and support systems, projects, policies, and procedures
• Excellent communication skills and ability to work as part of a team
• MicroStrategy experience preferred
• Able to support MicroStrategy customers during their working hours between 9:00 am and 7:00 pm EST

MicroStrategy is an Equal Employment and Affirmative Action employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, sexual orientation, gender identity, disability, veteran status, sex age, genetic information, or any other legally-protected basis.

MicroStrategy is an Equal Employment /Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need an accommodation due to a disability, you may contact us about your interest in employment at 703-848-8600.