Senior Support Engineer

  • Full-time

Company Description

MicroStrategy transforms organizations into intelligent enterprises through data-driven innovation. We match smart people to dynamic projects and technologies that truly challenge their talents. Curious and creative in outlook, our success is built on the talent and energy of smart and driven people. MicroStrategy (Nasdaq: MSTR) is a worldwide leader in enterprise analytics and mobility software. A pioneer in the BI and analytics space, MicroStrategy delivers innovative software that empowers people to make better decisions and transform the way they do business. We provide our enterprise customers with world-class software and expert services so they can deploy unique intelligence applications.

Job Description

Senior Support Engineer is responsible for providing second line technical support for a set of MicroStrategy Products. SSE dedicates their time to resolving higher complexity customer issues, contributing to the growth of our MicroStrategy Knowledge Base, further growing their MicroStrategy Product Knowledge to provide top-notch service, and mentoring juniors.

  • Provide support for MicroStrategy’s Business Intelligence product suite and its underlying technologies
  • Develop strong relationships with MicroStrategy customers and partners through daily interactions during customer project development and production system maintenance
  • Find creative solutions to complex or higher priority problems reported while using MicroStrategy’s product suite through analytical talent and strong troubleshooting abilities
  • Work in a strong team environment
  • Prioritize and communicate product defects and enhancements to development teams
  • Contribute to the growth of the MicroStrategy Community/Knowledge Base by creating documentation of all technical solutions and product documentation addendums
  • Enhance personal and professional growth by participating in Internal Training Programs

Qualifications

  • Experience in MicroStrategy products
    (for the role without prior MSTR tool knowledge, please apply here)
  • Experience in technical support
  • Strong technical and analytical skills
  • Excellent communication skills, customer service experience
  • Bachelor’s degree (preferably in a technical field)

Big plus:

  • Java, Visual Basic, HTML, XML/XSL, ASP, SQL technologies
  • Database (SQL, RDBMS) knowledge

Additional Information

  • We require our employees to live in DC area, we do not offer relocation support
  • We do sponsor candidates for H-1B visas in this role
  • The recruitment process includes online assessments (English, logic, business) - please check your SPAM folder

MicroStrategy is an Equal Employment and Affirmative Action employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

MicroStrategy is an Equal Employment /Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures.  If you have any difficulty using our online system and you need an accommodation due to a disability, you may contact us about your interest in employment at [email protected]. R3152

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