Associate Cloud Systems Engineer

  • Full-time

Company Description

MicroStrategy transforms organizations into intelligent enterprises through data-driven innovation. We match smart people to dynamic projects and technologies that truly challenge their talents. Curious and creative in outlook, our success is built on the talent and energy of smart and driven people. MicroStrategy (Nasdaq: MSTR) is a worldwide leader in enterprise analytics and mobility software. A pioneer in the BI and analytics space, MicroStrategy delivers innovative software that empowers people to make better decisions and transform the way they do business. We provide our enterprise customers with world-class software and expert services so they can deploy unique intelligence applications.

Job Description

The Role: The Cloud Systems Engineer will be responsible for providing support to customers for Cloud environments and applications.

Your Focus:

  • Day to day management of the MicroStrategy Cloud infrastructure including scheduled and emergency maintenance activities as well as scheduled on-call coverage.
  • Implementation of Customer change requests in compliance with the Change Control regime.
  • Incident response including troubleshooting of the infrastructure related issues and collaboration with Technical Support and Technology teams on troubleshooting of platform related issues.
  • MicroStrategy Platform administration.
  • Maintaining high quality documentation for all related tasks.

Required Experience and Skills:

Technical education - (BS, MS)

  • 2+ years of experience in a related field with a proven track record of consistently exceeding corporate objectives
  • Hands-on experience with AWS and/or Azure cloud computing services.
  • Experience with networking fundamentals like VPNs, DNS, TCP/IP, UDP, etc.
  • Practical experience managing, analyzing, troubleshooting, and providing solutions for technical critical customer issues
  • Must possess an enthusiastic personality and foster a positive work environment
  • Strong written and verbal communication skills
  • Well organized with effective time management skills
  • Ability to work independently
  • Attention to detail
  • Able to support MicroStrategy customers during their working hours
  • Must be available to be on call for after-hours and weekends on a rotational basis

Preferred Qualifications

  • Certifications: AWS Associate Solution Architect and/or Azure Fundamentals
  • Familiarity with infrastructure, virtualization, security and networking
  • Knowledge of Containerization solutions (Kubernetes and Docker)
  • Hands-on experience with Scripting/CI-CD languages such as Python, Terraform, Ansible, Chef, Puppet, CloudFormation etc.
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