Enterprise Support Specialist

  • Warsaw, Poland
  • Full-time

Company Description

MicroStrategy transforms organizations into intelligent enterprises through data-driven innovation. We match smart people to dynamic projects and technologies that truly challenge their talents. Curious and creative in outlook, our success is built on the talent and energy of smart and driven people. MicroStrategy (Nasdaq: MSTR) is a worldwide leader in enterprise analytics and mobility software. A pioneer in the BI and analytics space, MicroStrategy delivers innovative software that empowers people to make better decisions and transform the way they do business. We provide our enterprise customers with world-class software and expert services so they can deploy unique intelligence applications.

Job Description

The goal of Enterprise Support is to ensure that our customers reap the benefits of their investment in MicroStrategy by: being able to upgrade to the latest MicroStrategy version efficiently, know about the latest features and plan for any future growth.

Responsibilities:   

·       Use your MicroStrategy platform knowledge to deliver a set of Enterprise Support advisories to MicroStrategy customers via scheduled projects.

·       Build technical competence of MicroStrategy products with a focus on delivery.

·       Perform platform upgrades, showcase, and teach customers about the latest features of the MicroStrategy Platform.

·       Communicate effectively with internal team members and customers on advisory’s status.

·       Work individually or in partnership with customers to deliver assigned project milestones on time.

·       Understand and document a customer’s end goals and business use cases.

·       Conduct face to face or virtual meetings to determine project scope or execute assigned projects.

·       Identify and surface opportunities which may improve the usage of the MicroStrategy platform.

·       Create partnerships with various areas within MicroStrategy (primarily: Support, Consulting, or Sales) to support MicroStrategy customers.

·       Surface product improvement opportunities for the MicroStrategy platform based on executed projects.

·       Work collaboratively with Enterprise Support program point of contact to ensure availability, projects statuses, and artifacts are documented / delivered accordingly.

Qualifications

·       Bachelor’s degree, preferably in a technical field. 

·       Well organized with effective time management skills.

·       Strong ability to work individually or as part of a team.

·       An agile mentality to switch priorities based on the situation.

·       Enthusiastic, positive personality and the ability to foster a positive work environment.

·       Desire to refresh and upkeep technical abilities.

·       Excellent communication skills.

·       Customer service experience.

·       Programming knowledge (Java, C#, Python) is a plus.

·       Database (SQL, RDBMS) knowledge is a plus.

·       Demonstrated ability to learn new technologies and business requirements.

·       Able to work with MicroStrategy customers or stakeholders during their working hours between 3:00pm till 11:00pm.

Additional Information

Work from home during pandemic.

From July work from home up to 4 days a week (1 day from the Warsaw office) 

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