Job Description Project Delivery: Delivers billable consulting services.  Efforts may be directed toward various MicroStrategy and / or supporting products and services Works within an internal sphere of influence typically bounded by project or regional activities. Participates in the full project life cycle, taking ideas from concept through full deployment Ensures a solid understanding of business objectives associated with projects and/or programs to which he or she is assigned Develops an awareness of the competitive landscape including key differentiators and competitive positioning Defines a project approach to ensure customer and account success. Provides critical and constructive guidance to customers, steering them towards a long-term vision for success Leverages MicroStrategy best practices for service delivery Applies project management methodology effectively in a wide variety of situations, and adapts methodology to new situations Provides support to the Services management team, helping to scope and estimate the engagement Customer Management: Develops customer relationship and expectation management skills by independently working with customers Communicates effectively with team members both internally and with customers Demonstrates influence towards positive outcomes, internally and externally with customers Technical Excellence: Participates in implementation activities Leverages technical competence and implementation experience to develop functional and technical application design skills Team Development: Shares expertise and experience with junior team members May be given responsibility as a team coach on small teams of up to 8 members, leading and mentoring their more junior colleagues Actively participates in internal knowledge-sharing forums