We provide our federal customers with an exciting variety of IT and Intelligence services. In order to achieve our company growth goals, continually surpass our customer’s expectations and provide new opportunity for our employees, Metronome must attract the most professional and qualified employees.

Metronome believes in a strong company culture rooted in its core values and belief in our overall mission. We believe in supporting one another, exceeding our customer’s expectations, executing with passion and celebrating all successes. We work hard and encourage one another to have fun doing it.

Metronome is looking for individuals who also believe in these core set of values, those who yearn to support our nation’s vital projects and those who desire to work for a fast growing small business that appreciates each employees’ contributions and trusts them to make decisions while representing Metronome…those who Keep Projects Pulsing.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Metronome is committed to providing reasonable accommodations to employees and applicants for employment, to assure that individuals with disabilities enjoy full access to equal employment opportunity (EEO). Metronome shall provide reasonable accommodations for the known physical or mental limitations of qualified employees and applicants with disabilities, unless Metronome can demonstrate that a particular accommodation would impose an undue hardship on business operations. Applicants requesting a reasonable accommodation may make a request.

The Systems Administrator (SA) will work as part of an elite and agile team responsible for maintaining and improving system functionality, through proactive interaction with the customer comprehensive understanding of their primary GEOINT exploitation system and knowledge of the production mission. The successful candidate will provide on-site, on the floor, technical and system administration support, through troubleshooting and implementing appropriate solutions to software/hardware anomalies as they occur.

The SA will troubleshoot VDI endpoints, virtual machines and Geospatial/corporate software issues, as well as make corrective recommendations as necessary. The candidate should be able to quickly respond to application/hardware related issues, resolve on-the-spot problems (where possible), replicate the issue for internal analysis/diagnosis and assist in the preparation of technical documentation that can accurately depict the problem and/or solution for feedback to the team.

The work is typically performed in an office environment and at client site locations; which requires proper safety precautions; work requires physical effort in the handling of light materials; boxes or equipment and significant walking.

DUTIES

• Manages the functionality and efficiency of a group of computers running on one or more operating systems
• Maintains the integrity and security of servers and systems
• Sets up administrator and service accounts
• Maintains system documentation
• Interacts with users and evaluates vendor products
• Makes recommendations to purchase hardware and software, coordinates installations and provides backup recovery
• Develops and monitors policies and standards for allocation related to the use of computing resources
• May program in an administrative language
• Develops and implements testing strategies and documents results
• Provides advice and training to end-users
• Maintains current knowledge of relevant technologies as assigned and participates in special projects as required
• Diagnose and rectify desktop issues escalated from desktop administrators
• Diagnose and rectify desktop issues and execute functional escalations to appropriate resources
• Support for maintenance and change requests of all user facing devices and systems
• Assist in the development of procedures and documentation for managing; deploying and implementing multiple baseline hardware/images and software packages
• Engage other service lanes for remediation of work issues and flow
• Manage the functionality and efficiency of a virtual/physical desktop pool by proactively and reactively responding to Remedy based trouble and incident tickets
• Manages service/user accounts using: Active Directory; User Group maintenance; and User data restoration
• Interacts with users in to support software and hardware transitions to include software/hardware installs hardware/software troubleshooting
• Provide a quality assurance validation checks on all approved CRQ's
• Work with the Change Manager to ensure 100% compliance

• Government clearance required
• Bachelor’s Degree in Computer Science or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience
• 2-5 years of directly related experience in systems administration and analysis
• Knowledge of the principles, methods and techniques used in network administration and support
• Knowledge of related hardware and software
• May require professional certification in one or more specific technologies, depending on job assignment
• Provides support for maintenance and change requests for all user facing devices and systems
• Attention to detail, strong organizational skills and strong writing skills (document creation and note taking)
• Strong time management skills
• Ability to work within a team for projects and/or tasks
• Multi-mission environment experience
• Experience with Microsoft Office Suite (Excel; Word; PowerPoint)
• Ability to troubleshoot and document various problems
• Excellent customer service skills
• Basic knowledge or understanding of software package/binary deployment desired (XenApp, ThinApp, AppV, SCCM)
• Remedy experience desired
• Basic knowledge or understanding of Thin Client operating systems and virtual hosted desktop OS desired (Windows 7, Win XPe, Windows Embedded 2009)
• Basic knowledge or understanding of client operating systems desired (XP, Windows 7)

Core Values

Passion - We believe.  We execute with all we have.
Improving - We surpass our best efforts.
Teammates - We respect and support one another.
Mission - We align with our customers’ objectives.
Celebrate Success - We reward all achievements.