We provide our federal customers with an exciting variety of IT and Intelligence services. In order to achieve our company growth goals, continually surpass our customer’s expectations and provide new opportunity for our employees, Metronome must attract the most professional and qualified employees.

Metronome believes in a strong company culture rooted in its core values and belief in our overall mission. We believe in supporting one another, exceeding our customer’s expectations, executing with passion and celebrating all successes. We work hard and encourage one another to have fun doing it.

Metronome is looking for individuals who also believe in these core set of values, those who yearn to support our nation’s vital projects and those who desire to work for a fast growing small business that appreciates each employees’ contributions and trusts them to make decisions while representing Metronome…those who Keep Projects Pulsing.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Metronome is committed to providing reasonable accommodations to employees and applicants for employment, to assure that individuals with disabilities enjoy full access to equal employment opportunity (EEO). Metronome shall provide reasonable accommodations for the known physical or mental limitations of qualified employees and applicants with disabilities, unless Metronome can demonstrate that a particular accommodation would impose an undue hardship on business operations. Applicants requesting a reasonable accommodation may make a request.

The Queue Manager (QM) will work as part of an elite and agile team responsible for maintaining and improving system functionality, through proactive interaction with the customer and sound queue management. The QM will be expected to quickly respond to customer-based trouble tickets, through triage and appropriate assignment in an expeditious manner. The QM will be expected to manage multiple ticket queues, asset tracking, consumable accountability, change request assignment/tracking and metric analyzation/presentation. The QM will provide technical and system administration support through troubleshooting and implementing appropriate solutions to software/hardware anomalies as they occur. The QM will troubleshoot VDI endpoints, virtual machines and Geospatial/corporate software issues, as well as make corrective recommendations as necessary.

The work is typically performed in an office environment and at client site locations, which requires proper safety precautions. Work requires physical effort in the handling of light materials, boxes or equipment and significant walking. Core hours are 10:30am - 7:00pm.

DUTIES

• Manages the functionality and efficiency of a group of computers running on one or more operating systems
• Maintains the integrity and security of servers and systems
• Sets up administrator and service accounts
• Maintains system documentation
• Interacts with users and evaluates vendor products
• Makes recommendations to purchase hardware and software, coordinates installations and provides backup recovery
• Develops and monitors policies and standards for allocation related to the use of computing resources
• May program in an administrative language
• Develops and implements testing strategies and documents results
• Provides advice and training to end-users
• Maintains current knowledge of relevant technologies as assigned and participates in special projects as required
• Handles day-to-day operations in the Remedy system, by triaging, issuing and resolving tickets
• Provides multi-level support for available databases, including Tableau, WASP, Analytics, MS Office products and other mission essential programs
• Interacts with customers in support of the overall technician’s quality of work, during the troubleshooting process and confirmed the customer’s level of satisfaction
• Interacts with users, to support software and hardware transitions, including software/hardware installs and hardware/software troubleshooting
• Provides quality assurance validation checks on all approved CRQs
• Works with the Change Manager to ensure 100% compliance
• Provides quality-related training
• Diagnose and rectify desktop issues prior to assignment to desktop administrators and executes functional escalations to appropriate resources
• Supports maintenance and change requests for all "user facing" devices and systems
• Assists in the development of procedures and documentation for managing, deploying and implementing multiple baseline hardware and consumable assets
• Engages with UFS Support Staff and other service lanes, for remediating work issues and flow

• Government clearance required
• Bachelor’s Degree in Computer Science or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience
• 2-5 years of directly related experience in systems administration and analysis
• Remedy experience
• Attention to detail, strong organizational skills
• Strong writing skills and time management skills (document creation and note taking)
• Ability to work within on a team for projects and/or tasks
• Multi-mission environment experience
• Experience with Microsoft Office Suite (Excel, Word, PowerPoint)
• Ability to troubleshoot and document various problems
• Excellent customer service skills
• Basic knowledge or understanding of software package/binary deployment (XenApp, ThinApp, AppV, SCCM) desired
• Basic knowledge or understanding of Thin Client operating systems and virtual hosted desktop OS (Windows 7, Win XPe, Windows Embedded 2009) desired
• Basic knowledge or understanding of client operating systems (XP, Windows 7) desired

Core Values

Passion - We believe.  We execute with all we have.
Improving - We surpass our best efforts.
Teammates - We respect and support one another.
Mission - We align with our customers’ objectives.
Celebrate Success - We reward all achievements.