Desktop Support

  • Contract
  • Compensation: USD 20 - USD 23 - hourly

Company Description

My Company support several nationally-known clients and have access to a variety of jobs on an ongoing basis, and I'd look forward to an opportunity to work with you in the future. If you know of anyone who you could recommend that would be interested in this position, please let me know. 

Job Description

Print Support Specialist
Austin, TX 78723 (Onsite) (The worksite will vary depending on which hospital machine repair is needed.)
3 Months (Temp to Perm)
Mon-Fri, 8am - 5pm
Driving: Yes driving between client sites in personal vehicle is required. 

Qualifications

Client is seeking a Print Support Specialist I to support printers at various Ascension Health sites in Austin, TX. This role involves first-response technical support, troubleshooting printer issues, managing hardware and supplies inventory, and maintaining printer fleet records. Driving to multiple hospital locations in a personal vehicle is required.

Responsibilities

  • Provide daily support for network and workstation printers

  • Respond to customer service requests; troubleshoot and resolve issues

  • Escalate unresolved problems to senior technician or account manager

  • Keep users informed on ticket progress

  • Document all service activity in TRAC Solution

  • Provide remote access support and user training

  • Track and report printer fleet status, including meter reads

  • Maintain on-site printer hardware, parts, and consumables inventory

  • Manage printer procurement and hot swap units as needed

Additional Information

They must be ale to lift 50 pounds and be on their feed for a long period of time; some walking included as well.

Driving: Yes driving between client sites in personal vehicle is required.