Case Manager II

Full-time

Company Description

Mercy Housing is looking for people who want to create a more humane world where poverty is alleviated, communities are healthy, and all people can develop their full potential. We believe that affordable housing and supportive programs improve the economic status of residents, transform neighborhoods and stabilize lives.

Job Description

The Case Manager II works with the resident to develop appropriate case plans and goals, and provide on-going assessment and support. Assists the resident to utilize community resources to meet individual needs. Works with residents to identify their skills and abilities to promote personal growth. Caseload is larger than that of a Case Manager I. Serves as mentor to Case Manager I.

*Preferred experience should include: prior experience working in supportive housing; understanding of complex health and substance use disorders; knowledge of trauma informed practices / deescalation strategies. .*

**This is a brief description summarizing the abilities needed for the position.**

Qualifications

Education: Bachelors degree in social sciences or related field strongly preferred; Masters preferred.

Experience: Minimum of three years experience working with homeless and/or low and mixed-income population in addition to experience in child welfare, family work, and substance abuse. Understanding of low-income and homeless individuals and their specific needs. Knowledge of crisis prevention, intervention, goal setting, and resolution techniques; match such techniques to particular circumstances and individuals. Assist residents to identify and gain access to the formal and informal supports available in the community and utilization of skills negotiation soucing and selection gaining partners, linkages.

Abilities:

Strong organizational skills.
Basic math and analysis skills.
Basic computer skills (Microsoft Excel and Outlook); proficiency in Microsoft Word.
Strong verbal, written, and communication skills.
Ability to achieve expected results with residents.
Strong conflict mediation and negotiation skills.
Communicate effectively, both orally and in writing.
Demonstrate clear, professional boundaries; act in a professional manner.
Ability to work in team environment.
Facilitation skills; ability to lead groups.
Ability to develop case plans.
Ability to handle potentially volatile situations; conflict mediation and negotiation.
Understand and commit to the Mission and Values of Mercy Housing.

Additional Information