Operating in one of the fastest growing markets - senior living - Medtelligent is a technology company that builds, delivers, and supports the leading integrated software solution for assisted living communities: "ALIS" (pronounced “Alice” and stands for Assisted Living Intelligent Solutions ). 

We work out of a great loft office space in River North and are a team of intelligent, good humored, fast paced, and fun-loving individuals bonded together by desire to build an awesome product that truly helps people every day.

“Onboarding” is a relatively new term – people do not study this unique skill set in school and the abilities needed to be a good onboarder are often overlooked or grouped into a generic “client services” position.  At Medtelligent, we believe skilled onboarders are integral to a company’s success and certain types of people exceed at this position more than others.  To us, onboarders are a mix of project planers, technical experts, and therapists who guide our customers through a high-stakes time in their corporate development.

“Onboarding” to us means helping clients and their staff match features of the ALIS product to their exact needs and mapping the client’s current processes to the workflows available in the application (not always an easy task).  To accomplish this goal and ensure ALIS is sticky and providing value, the onboarding team spends a good deal of time focused on patiently guiding numerous types of unique individuals through the psychological challenges associated with change management.

The Medtelligent Onboarding Team loves to solve problems, work as a team, visit clients, add value, make jokes, work hard, learn, evolve, build relationships, help people, and be positive ambassadors of the ALIS product and Medtelligent company all with the goal of making our customers’ lives easier.

Job Responsibilities:

• Learn and establish a solid understanding of ALIS software
• Become an expert in at least one key ALIS feature
• Consult with clients to transform their paper process to electronic; create new processes, document new processes and train communities to allow them to onboard onto ALIS software all while remaining compliant with state regulations
• Travel to communities for onsite onboarding and training 
• Document onboarding procedures, prepare release email content, update training materials based on new releases
• Liaise between departments on clients needs, onboarding department needs and requests, product feedback, and bugs.
• Manage vendor relationships (mainly pharmacies)
• Develop a solid understanding of eMAR and pharmacy connectivity
• Learn care, vitals, medications, admissions, billing and compliance policies
• Provide back up support for the ALIS Support Team

• People person: You get energy from interacting with others
• Calm demeanor: You aren’t pulled into drama or anxiety but can see clearly in order to keep helping others
• Good communicator: You are transparent with information, both internally and externally
• Patient: You do not get frustrated with people that are less knowledgeable or tech savvy than yourself
• Good judgement: You can prioritize needs across customers appropriately
• Relationship oriented: You have a history of building long term healthy trusting relationship with clients
• Organized: You can prepare and execute on project plans
• Team player: You work well with others and have a sense of humor
• Adaptable and flexible: You don’t freak out if plans change or meetings get moved
• Solution oriented: You take ownership to actually solve problems instead of just reporting all of the issues
• Humble: Not afraid to admit what you don’t know or ask for help
• Curious: You enjoy learning, reading, gaining new skills and evolving as a human being
• Anticipate needs: You naturally thinking about the “next steps” and are aware of what others around you (both colleagues and clients) will need or want next.
• Always find a way to say yes: If you like saying no to things this is not the job for you.
• Technologically savvy: You like help others troubleshoot technology and hardware issues and you have interest in new technologies and data

Preferred Experience: 

• Experience in onboarding a SaaS product preferred
• Strong interest in helping communities and learning about their business as to help consult on process transformation from electronic to paper.
• Very strong excel skills or solid skills with interest in learning
• Experience managing projects

Additional information

• Salary based on experience
• No formal cover letter needed but please include a few sentences on what aspect of this job motivated you to send us your application and please highlight any senior living or software specific experience.

Medtelligent values and promotes diversity. We are an an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability.