Client Support Specialist

  • Full-time

Company Description

Operating in one of the fastest growing markets - senior living - Medtelligent builds, delivers, and supports the leading integrated software solution for assisted living communities: "ALIS" (pronounced “Alice” and stands for Assisted Living Intelligent Solutions ). Because we work in an industry based on caring for people it is important that you truly enjoying caring for and anticipating the needs of others. 

We work out of a great loft office space in River North and are a team of intelligent, good humored, fast paced, and fun-loving individuals bonded together by desire to build an awesome product and truly help people every day.

Job Description

The right person for this position must be passionate about client support.  Please do not apply for this job unless you love answering phone calls (including during on-call hours), responding to email tickets, monitoring a queue of tickets and being very nice to people. 

This position is a bit unique (not typical support call center style) because we know all of our clients and they are very nice when they call in and are usually just looking for more training or answers to fairly simple questions.  The right person for this position might also have an interest in growing into a manager of the team.

Qualifications

Job Responsibilities:

  • Learning the ALIS Software; studying each module and learn how to troubleshoot common support issues; be able to help others learn the software
  • Use internal tools like Service Cloud, Sales Force, JIRA, Google Calendar and more to track support tickets to conclusion; 
  • Learn about the assisted living industry through training with co-workers and interactions with clients
  • Help document support team standards and procedures;
  • Answer phone calls and offer first level software support;
  • On call (off hours) support responsibilities;  
  • Lead by example while building a strong support team (adding new people).

Required Skills:                     

  • Passionate about customer service and support – cannot stand for a ticket to go unanswered for more than 5 minutes.
  • Positive and optimistic attitude
  • People person – get energy from interacting with others (experience in support or client services required)
  • Humble – both a good leader and a good teammate
  • Loves learning and teaching
  • Kind
  • Reliable
  • Technically savvy – advanced computer skills a must including with excel, google calendar, etc.
  • Sensitive to time – never wants to keep someone waiting – will turn around tickets quickly but thoroughly
  •  Always figures out a way to say “yes”
  • Enjoys understanding problems and providing comprehensive solutions
  • Detail oriented
  • Enjoys building and fostering relationships
  • Transparent with information – good collaborator

Preferred Skills:

Experience in the health care or technology industries; interest in a career trajectory that may include managing a team.

Additional Information

Additional information

● Salary based on experience

● No formal cover letter needed but please include a few sentences on what aspect of this job motivated you to send us your application and please highlight any senior living or software specific experience.

Medtelligent values and promotes diversity. We are an an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability.