Customer Support Representative

  • Carrollton, TX, Carrollton, TX, us
  • Full-time

Company Description

Mediocre is a Dallas-based stocking wholesaler in the opportunity-buy industry supplying exclusive deals across all major consumer categories primarily within our Mediocre retail websites, online eCommerce accounts, incentive channels, and our television affiliates.


We're a flat-hierarchy, peer-to-peer community of coworkers. You become part of a group that works hard, plays hard and utilizes technology to advance our business. You join forces with a group of entrepreneurs who are driven by passion. We’re always looking for like-minded people to enrich our company culture and our brand.

Job Description

We need people who can hunt down where there are issues, keep track of when they’re happening, and help narrow in on the causes and solutions. A good customer support representative can solve customer issues. A great one can help prevent them from happening in the first place.

Qualifications

  • 2+ years’ experience in customer service, preferably in internet retail / ecommerce· 
  • Excellent writing skills
  • Excellent computer / internet skills
  • Experience with spreadsheets, especially Google Docs
  • Familiarity with Salesforce and Desk
  • Excellent computer / internet skills

Bonus:

  • Able to take night and weekend shifts (after initial in-office training)

 

Success looks like:

  • Comprehending and empathizing with customer comments, concerns, and complaints;
  • Composing email responses that are grammatically correct, clear, concise, and reflective of Mediocre’s community tone and style;
  • Responding when appropriate with warmth, wit, and humor as a real person instead of a corporate drone;
  • Following Mediocre’s policies when deciding on solutions for customers;
  • Collaborating with other departments (warehouse operations, merchandising, sourcing, etc.) to communicate issues and coordinate responses;
  • Working efficiently and quickly to maintain productivity and reasonable response times;
  • Tracking customer issues to help report on patterns and trends, and tagging cases for metric tracking and future report building

Additional Information

We are an equal opportunity employer.  We strictly prohibit unlawful discrimination or harassment of any kind, including discrimination or harassment on the basis of race, color, national origin, ancestry, religion, veteran status, age, pregnancy status, sex, gender identity or expression, sexual orientation, marital status, mental or physical disability, medical condition, or any other characteristics protected by law.  We also make all reasonable accommodations to meet our obligations under laws protecting the rights of the disabled.