At mlcoa, part of the MedHealth Group, we help organisations improve life, health and employment outcomes across Australia, while never losing sight of the individual.

As a leading provider of independent medical opinions and expert services, mlcoa partners with insurers, employers, legal professionals and government agencies to deliver trusted, high-quality outcomes. Backed by the strength of MedHealth, Australia's largest provider of workplace health, rehabilitation and wellbeing services, we combine national capability with deep local expertise.

An exciting opportunity now exists for an accomplished senior leader to join us as General Manager WA & NT, leading our Western Australian and Northern Territory operations through the next phase of growth, innovation and customer excellence.

Reporting to the Executive General Manager, the General Manager WA & NT will provide strategic, commercial and operational leadership across the region, ensuring exceptional customer experiences, sustainable business growth and a high-performing culture. 

You will be responsible for:

• Developing and executing regional growth strategies aligned with national business objectives
• Driving revenue, profitability and operational performance across WA and NT
• Building and strengthening strategic relationships with customers, consultants and industry stakeholders
• Leading business development initiatives that expand market share and service utilisation
• Championing innovation, continuous improvement and operational excellence
• Ensuring high standards of governance, compliance, quality and risk management
• Recruiting, engaging and retaining a strong network of medical specialists and consultants
• Leading, coaching and developing a high-performing leadership team and broader workforce
• Representing mlcoa across the market through customer engagement, industry events and professional networks
• Work collaboratively across mlcoa and MedHealth to identify opportunities for growth, innovation and operational excellence, while ensuring the business remains responsive to changing customer, market and industry needs.

You will have the opportunity to make a genuine impact by shaping strategy, influencing outcomes and leading a business that plays an important role in supporting individuals, employers and insurers across the region.

To succeed in this role, you will bring:

• Significant senior leadership experience within healthcare, insurance, rehabilitation, professional services or another complex service-based environment.
• A proven track record of developing and executing business strategies that deliver sustainable growth, profitability and operational excellence.
• Strong commercial acumen, including responsibility for budgets, financial performance, business planning and key performance outcomes.
• Demonstrated success building and maintaining strategic relationships with customers, partners and key stakeholders.
• An engaging and inspirational leadership style, with experience leading high-performing teams through growth and change.
• Experience driving innovation, continuous improvement and organisational transformation initiatives.
• Exceptional communication, influencing and stakeholder management skills, with the ability to represent the business at an executive level.
• Strong knowledge of governance, risk and compliance within a regulated or professional services environment.
• Relevant tertiary qualifications in business, health, management or a related discipline will be highly regarded.

At mlcoa, we are committed to creating an inclusive workplace where our people can thrive. We value collaboration, integrity, expertise, quality and a solutions-focused approach to everything we do.

In return, you'll enjoy:

• The opportunity to shape the future direction of the WA and NT business
• A supportive and values-driven culture
• Access to MedHealth's broad range of employee benefits including Fitness Passport and retail discounts through The Blue Light Card
• Ongoing professional and leadership development opportunities
• A competitive remuneration package commensurate with experience

If you're a commercially astute leader who is passionate about building high-performing teams, driving growth and delivering exceptional customer outcomes, we'd love to hear from you.

For further information, please reach out to Erin from our Talent Acquisition team on [email protected] and reference job ID REF10206N.

You are welcome here.

Our fast-growing team of more than 4,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences. 

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQIA+ community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.