Job Title: Job Coach

Company: atWork Australia

Location: Blacktown

Salary: Competitive Salary + Quarterly KPI bonus incentive

This is an on-site position

Who we are:

atWork Australia is a leading employment services provider working with Australians living with disability, injury, health condition or those who require additional support, across the nation. We empower our clients, supporting them to build better working lives. 

To do that, we work with people to identify their goals and aspirations, build skills and job-readiness, and support them through interviews and into employment. We also work with prospective employers to ensure their needs for recruiting new team members are met. In short, our approach is to support a person in the way that best helps them transform their life, in pursuit of our belief that work’s for everyone. 

We are seeking an enthusiastic and dedicated Job Coach to join our team in Blacktown, Australia. As a Job Coach, you will play a crucial role in guiding and supporting our clients towards job readiness and sustainable employment opportunities. This position offers a chance to make a meaningful impact on people's lives while working in a collaborative and supportive environment.

• Provide one-on-one coaching and support to clients, helping them identify their strengths and career goals
• Develop personalized action plans to enhance clients' job readiness and employability skills
• Conduct job search workshops and training sessions on resume writing, interview techniques, and professional networking
• Build and maintain relationships with local employers to source job opportunities for clients
• Perform job matching and reverse marketing of clients to potential employers
• Assist clients in navigating the job application process, including resume preparation and interview practice
• Monitor clients' progress and provide ongoing support to ensure successful job placements
• Maintain accurate records of client interactions, job placements, and outcomes
• Collaborate with team members and other departments to ensure comprehensive support for clients
• Stay updated on local job market trends and employment opportunities to better serve our clients

• Minimum of one year's experience in customer service or a client-facing role
• Demonstrated experience working with individuals overcoming challenges (preferred)
• Strong communication and interpersonal skills with the ability to build rapport with diverse clients
• Excellent problem-solving abilities and a creative approach to overcoming obstacles
• Proficiency in job search techniques and familiarity with local employment resources
• Ability to work towards Key Performance Indicators (KPIs) and achieve placement targets
• Confident in liaising with multiple external and internal stakeholders
• Knowledge of the local job market and current employment trends
• Empathetic and patient demeanor with a genuine desire to help others succeed
• Detail-oriented with strong organizational and time management skills
• Proficiency in Microsoft Office Suite and database management
• Bachelor's degree in Human Resources, Psychology, Social Work, or a related field (preferred)
• Current driver's license and ability to travel locally as needed

You are welcome here.

Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences. 

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.