medEbridge® is a secure, flexible, and scalable online platform that connects Australian providers to the businesses that seek their services.

Adopted across workers compensation, compulsory third party and life insurance schemes and by regulators, financial institutions, government agencies and law firms, medEbridge® enables secure online access to a national marketplace of providers.

The medEbridge® story began when our founders set out to use technology to solve a growing problem experienced by Australian businesses: How to locate and access a health service from the highly fragmented healthcare industry. medEbridge® is built and supported by a team of enthusiastic in-house developers, testers, and customer experience managers, all working together to maintain the marketplace.

As part of the MedHealth Group medEbridge Solutions also helps organisations improve the life, health and employment outcomes of a population. While never losing sight of the individual.

The Business Development Manager is primarily responsible for ensuring clients achieve the full growth potential leveraging the medEbridge platform.  This role builds relationships with key stakeholders from executives to case managers to foster collaboration, develop an understanding of the client’s needs and challenges, identify and implement solutions design expand the medEbridge offering while supporting the customers journey, educate users, and ultimately increase client’s retention and growth of the platform.

Key responsibilities include, but are not limited to:

• Execute the business strategy to sustainably grow the medEbridge Solutions business in terms of top line and bottom-line financial growth
• Execute on programs that facilitate onboarding, deepen product knowledge, increase usage, and secure high client satisfaction
• Identify opportunities for innovation and continuous improvement and encourage and foster this focus organisation-wide with a specific focus on driving commercial outcomes and on-platform differentiation of MedHealth offerings
• Acquire a comprehensive understanding of client’s industry and business challenges and foster relationships with key stakeholders to appropriately map solutions to their business strategy and needs
• Be a product expert and thought leader to intelligently educate our clients on the value of medEbridge and its features
• Identify upsell/cross-sell opportunities and any other opportunities to improve the ‘stickiness’ of clients, revenue and value proposition that the platform delivers
• Work with key suppliers to contract and on-board services matching the client facing demand while achieving a financial transaction margin
• Overall success will be measured via P&L performance, new categories of service on platform with material transactions and satisfaction on both sides of the marketplace

A full position description is available upon request from HR on HRHealthBusinessSolutions@medhealth.com.au

What you’ll need:

• Previous experience in a similar role with at least 5+ years with a customer facing focus
• Ability to quickly understand technical products and explain concepts to non-technical audiences
• Proven track record of performing under tight deadlines and managing multiple, varied tasks
• Experience managing and orchestrating company team resources on behalf of customers
• Experience proactively growing customer knowledge and relationships within complex accounts
• Ensuring the right sense of urgency and diligence across the company
• Experience increasing technology adoption and creating long term transformational account strategies
• Establish onboarding communication plan and ensure execution for each client

Be part of the MedHealth group voted Financial Review Boss Best Places to Work. Head to www.medhealth.com.au for further details.

Join a group which offers:

• Employee discounts for health insurance, gyms, pools and travel club
• Novated leasing and specified salary sacrificing 
• Paid parental leave
• Purchased leave (excl casuals)
• Hybrid working arrangements
• CBD office close to public transport

Our teams are making a difference to the community that we serve - be it through volunteering, helping to raise funds or working with our network of health providers, we connect our community partners to the support they need. 

** We will not be able to support international applicants for this role and previous applicants need not apply.

You are welcome here.

Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences. 

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.