MedHealth is a purpose-built collection of industry-leading health, medical, and employment brands. Our unique and diverse capabilities are dedicated to achieving the best possible health and employment outcomes for individuals and the people they support. Additionally, mlcoa is an established premier international provider of independent medical opinions and specialist services to insurers, private and government employers/departments, self-insured companies and the legal profession.

We are seeking an experienced and driven Customer Services Officer with excellent communication skills, attention to detail, a can-do attitude and a great team player. Also potentially beneficial is experience in legal, insurance, health and medical industries. 

Reporting to the Operations Manager, you will be responsible for supporting customers and medical specialists through the provision of advice and arranging suitable appointments and preparing files.

Responsibilities will include but are not limited to:

• Liaising with customers to book appropriate medical specialists for appointments 
• Scheduling of appointments
• Maintaining busy inboxes, with queries and appointments services
• Providing administrative and operational support to medical specialists
• Providing information and advice to customers, or prospective customers
• Undertaking other tasks assigned including reception duties,  file preparation, engaging with customers, liaising with medical specialists, invoicing and supporting the greater team in general

To be considered for this role you will have:

• Demonstrates significant experience in Customer Service
• Experience in invoicing desirable
• Demonstrated the ability to provide excellent customer service
• Excellent verbal, written and interpersonal communication skills
• Demonstrated the ability to work independently and within a group environment
• A personal approach which is warm, enthusiastic, friendly and helpful
• Strong prioritisation skills while maintaining a level of flexibility
• Attention to detail is a must
• Computer literacy, with proficiency in Microsoft Office (Word/Excel)

mlcoa offers an exciting and fast paced team environment where client focus, team spirit, drive and respect are key features. Ours is a growing business and opportunities abound for talented performers.

You are welcome here.

Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences. 

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.