mlcoa is an established premier international provider of independent medical opinions and specialist services to insurers, private and government employers/departments, self-insured companies and the legal profession.

We are seeking a enthusiastic and driven Casual Customer Services Officer who is a skilled customer services administrator or medical receptionist who might be seeking a change.

Reporting to the Operations Manager, you will be responsible for supporting customers through the provision of advice and arranging suitable appointments with our extensive specialist consultant team. As a member of a customer services team you will provide a range of high quality, customer focused business administration support for the provision of independent medical services.

Responsibilities will include but are not limited to:

• Liaising with customers to plan and implement agreed services
• Reception duties such as checking in patients, calling patients, processing return files, sending schedules to consultants, ordering medical imaging, filing and other ad hoc administration
• Scheduling of appointments
• Maintaining busy inboxes, with queries, appointments and non-appointment services
• Providing administrative and operational support to consultant practitioners
• Providing information and advice to customers, or prospective customers
• Establishing effective relationships with internal and external stakeholders, including medical consultants, staff, clients and customers
• Undertaking other tasks assigned to the Customer Services team, including reception duties, dictation, invoicing and supporting the greater team in general.

To be considered for this role you will have:

• Demonstrates the ability to provide excellent customer service
• Excellent verbal, written and interpersonal communication skills
• Demonstrates the ability to work independently and within a group environment
• A personal approach which is enthusiastic, friendly and helpful
• Strong prioritisation skills while maintaining a level of flexibility
• Attention to detail is a must
• High regard for confidentiality
• Ability to perform within a close team environment
• Computer literacy, with proficiency in Microsoft Office (Word/Excel/OneNote/Outlook)

This role is for a 2 day a week position with opportunity for occasional additional days where needed. This role will be focused around providing additional support to our reception and customer services teams to assist them in their daily operations. We are looking for someone who can work Thursdays but are flexible regarding the remaining allocated day each week.

You are welcome here.

Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences. 

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.