mlcoa is an international provider of Independent Medical Assessments and other medical advisory services to insurers, government departments, self-insured companies and the legal profession.

We are seeking a highly experienced scheduler to join our Customer Services Team who can think of nothing better than to work with Customers, patients, world-class Specialist Medical Consultants, and Allied Health Professionals assist in the delivery of evidenced-based, insightful and helpful medical opinions for the best possible health and work outcomes.  

If you are an experienced coordinator of daily schedules within a dynamic and complex role, who thrives in a friendly and high performing environment, and enjoys a highly professional culture that is completely dedicated to focusing on the best outcomes for all of our clients, patients, and medical professionals - we would love to hear from you.

Reporting to the Operations Manager of Western Australia your key focus is to strategically plan, coordinate, and implement the schedule in the West Australian business to support the delivery of independent medical assessments and reports.

 As such, each day this role involves:

• Liaising with Customers, patients, and Consultants to coordinate the delivery of services on an annual, quarterly, monthly, weekly and day-to-day basis
• Responding to and actioning the day-to-day scheduling and booking queries via phone, Inbox and online booking system 
• Utilising the scheduling software program to efficiently and strategically coordinate the delivery of services 
• Providing availability and scheduling advice to the Customer Relationship Manager
• Working with the Customer Relationship Manager to respond to specific Customer requests
• Liaising with Specialist Consultants on an annual, quarterly, monthly, weekly and day-to-day basis on availability
• Supporting with additional service delivery tasks as required including reception duties, invoicing, file preparation and other administrative tasks as required
• Engagement with Customers, Consultants and colleagues to ensure outstanding service delivery
• Working within a productive and focused commercial environment to deliver the highest standard of experience to our Customers and Consultants.

To be successful in this role, you would need to have the following experience and qualities: 

• Minimum 5 years’ experience as a planning / scheduling coordination role (or similar) in a medical, health or related industry (or with demonstrable transferable skills and experiences)
• Demonstrated capacity to think strategically and commercially in a dynamic and complex service delivery environment 
• Capacity to utilise data to make informed planning / scheduling decisions 
• A natural orientation towards customer service with a capacity to problem solve and think critically to deliver a quality scheduling outcome for all key stakeholders 
• Outstanding relationship building skills with exceptionally well-developed emotional and social intelligence 
• A keen focus on being efficient, productive, and focused with the highest level of attention to detail 
• Superior verbal and written communication skills including negotiation and influencing skills
• Advanced technology skills including Microsoft suite skills and capacity to utilise systems and processes to support the coordination of the schedule 
• A resilient personality with a natural orientation towards working with others positively and respectfully
• A personal approach which is enthusiastic, friendly and helpful
• Capacity to independently prioritise while maintaining a high level of flexibility

This is an incredible opportunity for someone seeking to work within a highly professional, well respected international medical services group. mlcoa offers a supportive and healthy environment where client focus, team spirit and respect are key features. 

If this sounds like the role for you, please email a Cover Letter and CV . Applications will be considered as they come in and close on 16 August.

You are welcome here:

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team. When you join MedHealth, we want you to bring your whole self to work – and we value your unique contribution.