McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

We are enjoying the flexibility of a hybrid work model, in which employees spend part of their week connecting with co-workers in our state-of-the-art headquarters. Located in the booming West Loop of downtown Chicago, it's set up to be a global hub that cultivates collaboration:

• Take a class at Hamburger University
• Sample future items in our Test Kitchen
• Utilize the latest technology to connect with your team around the globe

We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone.

The Global EEP Lead oversees the population and organization of content for the Employee Experience Platform (HR Portal) to provide employees around the world with useful content that will enhance the employee experience by making HR information accessible and easy to understand.

The Global EEP Lead will be a thought leader, and lead global and local development of the EEP platform in conjunction with 3rd party providers, as well as content owners to develop an Employee Experience solution and the curation/development of HR information, policies, and content for use by employees, managers, and global people for loading on the HR Portal and Knowledge base

Key Responsibilities:

• Lead solution requirements development in conjunction with development & deployment strategy of global EEP
• Provide thought leadership on the development of leading edge use cases and solutions for driving AI enabled employee experience opportunities in partnership with 3rd party providers.
• Operate as the lead for Portal Content submission with the 3rd party vendor, including understanding the vendors tools and processes, along with ownership of the Portal Content guide
• Lead the global and local content owners and Content team members, including holding regular meetings to manage activities, timelines, and provide guidance to team members.
• Collaborate on tools, templates, and timelines for content owners and developers for the completion of tasks
• Work to ensure each Content team members are engaged; follow up and/or escalate issues to leadership as needed
• Manage content submissions and changes, including developing a queue for content received after the agreed to submission period(s) and establishing prioritization criteria
• Help identify User Group(s) ensuring representatives are identified for all constituents (workforces, locales, access restrictions, etc.)
• Engage end-users to obtain feedback and input on HR Portal content, layout, navigation, etc.
• Support User Acceptance Testing (UAT), partnering with the team to build use cases, test scripts and organizing the test approach and schedule
• Engage with Change Management to assist in understanding the engagement of the content team members including monitoring User Group(s) engagement and feedback to inform and support Change Impact Analysis, communication plans, key messages, and training needs

• 5+ years experience in HR portal development and management, knowledge management and employee experience solutions in HR (ServiceNow highly preferred)
• Knowledge Management, Communications, and/or process improvement background focused on user experience and adoption
• Broad HR functional knowledge with an understanding of employee and manager HR-related needs
• Creating, editing, and maintaining documents used by employee for guidance (e.g., playbooks and wikis) for a variety of user types (e.g., crew, staff, executives)
• Able to describe complicated processes and tasks succinctly
• Ability to influence others who are outside of your direct reporting line and across the organization
• Project management experience planning and driving execution of activities and task for quality and timeliness  

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected]. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.