McDonald’s is proud to be one of the most recognised brands in the world, with restaurants in over 100 countries and billions of customers served each year. As the global leader in the food and service industry, we have a legacy of innovation and hard work that continues to drive us. Today, we are growing with velocity and are passionate about modernising our experiences, not to make a different McDonald’s, but to build a better McDonald’s.

We are moving fast and are adding to our outstanding team. Joining McDonald’s means thinking big every day and preparing for a career that can impact around the world. We are customer obsessed, committed to being leaders and believe we are better when we work together.  Over the last couple years, we’ve launched home delivery, modernized our restaurant experience through digital enhancements and have so much more to come.

We are dedicated to using our scale for good: good for people, our industry and the planet. From ambitious recycling initiatives and balanced sourcing efforts to our partnership with Ronald McDonald House Charities, we are constantly improving. We see every single day as an opportunity to have an impact on our customers, our people and our partners. 

Our mission is to make delicious feel-good moments easy for everyone, this is an exciting opportunity for an experienced data analyst to have a real impact upon thousands of customers in thousands of restaurants every day.  Our purpose in the Technology Performance team is to improve how we deploy, run and adopt technology across our markets with impartial data-driven insights. Some examples of how we work with our markets (Australia, Canada, France, Germany and UK) are:

• Understanding how different markets identify, capture and resolve restaurant technology incident and seek opportunities to improve such as common definitions
• Informative KPIs and using machine learning to extract deep insights
• Correlating different technology choices (hardware, software, configuration) with restaurant performance, to inform McDonald’s technology development roadmap and prioritisation
• Creating self-service dashboards to showcase our capabilities and drive a culture of data enablement across the business

Are you a self-starter who’s actively curious about what numbers are telling us and how they can be actioned to improve Digital and Restaurant Technology in McDonald’s? If yes, please apply.

Delivery

• Use data to solve business problems, produce high quality, actionable insights through analytics and cutting-edge predictive algorithms
• Tell the story by simplifying complex analysis and giving business context
• Delivering these insights and recommendations to stakeholders
• Produce high quality outputs using tools such as Tableau/PowerBI, Alteryx, Python and PowerPoint
• Use insights to drive business change

Team and strategy

• Be a technical problem solver, playing a strategic role and feeding back insights to the product strategy and product experience teams
• Take responsibility in building and executing the analytics plan/roadmap with appropriate data mining and analytic techniques
• Develop strong relationships across markets to build a deep understanding of market technological, business, and commercial strategies
• Support Junior Analysts in the team with a view to working towards formal management responsibility

• Experience working with large data sets/statistics in real world situations, recognising insights and communicating these to senior leaders to drive business value
• Significant technical experience of manipulating, analysing and visualising data
• Experience supporting others with delivery of their analytical workload
• Ability to work as part of an Agile team, communicate progress daily and regularly present at different levels
• Strong interpersonal skills with proven record in fast paced and quick changing environment
• BSc Degree in a quantitative field such as Statistics, Mathematics, Computer Science or Engineering

At McDonalds we are People from all Walks of Life...

People are at the heart of everything we do, and they make the McDonalds experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees, and suppliers gives us strength.

We do not tolerate inequality, injustice, or discrimination of any kind. These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.

We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonalds or elsewhere.