McDonald’s new growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through McDelivery, dine-in or takeaway.

Leading this tech revolution is McDonald’s Global Technology organization made up of intrapreneurs who get to build really cool tech with scary smart people using the latest innovations like AI, IOT, and edge computing. We do this working along diverse, global teams who are always hungry for a challenge. It’s bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.

As we have matured as an engineering organization and seen the demands for technology grow exponentially, we’re gearing up to deliver on the next set of opportunities for the business. We are building up an engineering team in house accountable for our strategic products. We’ll have diverse squads made up of engineers with traditional and specialized skillsets, both from internal engineers coupled with our partners, to help us flex with demand and solve technology innovation challenges done at an incredible scale.

We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone. We are interested in people who enhance our company culture: Does this role interest you? We encourage you to apply even if you don’t meet every single requirement!

This is a new role within the Segment technology team. Reporting into the Senior Director, Segment Technology for IDL ASIA, this role is responsible for leading the technology related engagement and technology program execution for McDonald’s China.

The person in this role will work with cross functional teams within the China BU and other subject matter experts in Global technology team to establish strategic alignment and develop a technology adoption plan for McDonald’s China taking into account this markets scale and accelerated restaurant growth aspirations.

This person needs to have a passion for technology solutions and the ability to influence senior leaders within the organisation to gain commitment and drive results. This will be achieved by gaining stakeholder trust and commitment on multi-year investments backed by compelling business cases.

The role requires a highly self-motivated individual, who is able to solve problems and align various stakeholders behind a vision to adopt the agreed Technology Solutions at pace.

Duties and Job Responsibilities

1.      Market, Segment and Global Technology Alignment

• Act as the primary relationship partner to McDonald's China for global technology solutions, practices, technology standards and platforms.
• Align market needs, plans and commitments with solution deployment capacity offered through approved suppliers and partners
• In partnership with VMO and legal teams, facilitate commercial agreements between the markets and third party suppliers and serve as an escalation point for the market
• Partner with the market team on a multi-year technology roadmap to support business goals
• Manage expectations of Executive Leadership and market stakeholders regarding availability and capabilities of global technology solution platforms
• Review and influence organizational needs at the market and global technology level on a regular basis including succession plans, missing capabilities, etc.

2.      Technology planning and adoption

• Drive adoption of global technology standards and solutions into the China market
• Lead the annual planning exercise in collaboration with global technology team and market CIO and planning lead
• Track deployment efforts, understanding any challenges and proactively manage risks to the technology deployment program.
• Adjust commitments as needed and seek alignment with leadership
• Track progress of the market in adopting various global solutions including core restaurant solutions, hardware, operating systems, etc. Provide necessary support for the adoption of local solutions

3.      Communication

• On a regular basis, share global technology solution portfolio and technology standards based on new offerings and best fit with market business plans
• Implement and manage the regular Executive Leadership communication process
• Work proactivity and share the latest information to the market team on a regular basis and facilitate their attendance to global events such as CIO meetings, GTRM summit etc.
• Provide communications around the annual planning process, technology pricing guide, and latest technology standards

4.      Governance

• Guide governance processes with various organizations regarding technology decisions, adjustments and technology risk management
• Oversee the agreed ways of working governance process to drive key leadership decisions on the technology adoption roadmap
• Support China on Supplier management of 3rd party technology companies including governance and regular supplier reviews
• Manage the specific legal governance requirements
• Contribute to the market quarterly business reviews and DL business reviews
• Support global internal audit as required

Skills

• Strong communication, influencing, collaborative and relationship building skills
• Strong stakeholder cross-functional alignment skills and organizational awareness, ability to balance strategic view with tactical direction
• Tenacity and drive - able to operate and achieve results independently with minimal direction,
• Adaptation and multi-tasking skills
• Creative thinking - ability to think out of the box to solve complex problems

• Bachelor’s degree in Computer Science or equivalent. MBA is a plus.
• 10+ years’ experience in similar roles.
• General understanding of restaurant operations and consumer experiences
• Good understanding of and experience in product development and deployment processes for technology solutions
• The role will be based in Asia
• Mandarin speaking skills as a preference

All your information will be kept confidential according to EEO guidelines.