Restaurant Business Consulting - Operations Associate (Multiple Locations)

  • 110 N. Carpenter, Chicago, Illinois, United States
  • Full-time
  • McDonald's Office Location: MHQ
  • Global Grade: G3

Company Description

Locations Available for March 2022 Cohort: (Honolulu, HI)


About McDonald’s

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. As the global leader in the foodservice industry, our legacy of innovation and hard work continues to drive us.

From drive-thru updates to delivery to mobile order and pay, we are innovating quickly and growing. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create a positive impact. We lead through our values centered on inclusivity, service, integrity, community, and family. From the support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry, and the planet. We also offer outstanding benefits including a sabbatical program, tuition assistance, and flexible work arrangements.

While most of us are working remotely during COVID-19, we're excited to get back to our state-of-the-art headquarters in the booming West Loop of downtown Chicago! It's set up to be a global hub that cultivates collaboration:

  • Take a class at Hamburger University
  • Sample future items in our Test Kitchen
  • Utilize the latest technology to connect with your team around the globe

We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone. We are interested in people who enhance our company culture: Does this role interest you? We encourage you to apply even if you don’t meet every single requirement!

Job Description

The Operations Associate role is for you if you’re interested in working collaboratively with multimillion-dollar business owners to assess their restaurants and offer them solutions to run their businesses. Our training program is designed to provide a smooth transition into McDonald’s so don’t worry – if you are willing to learn and work hard, we will provide the know-how. You will receive coaching from industry leaders who want you to succeed and take pride in developing future leaders at McDonald’s.

What You’ll Do

Launch your career as you:

  • Creatively tackle problems
  • Contribute to strategy for the world’s leading restaurant chain
  • Partner and support franchise restaurants
  • Recognize patterns and develop expertise around common restaurant performance issues
  • Travel to restaurants to perform site visits
  • Evaluate Customer Experience and Food Safety standards
  • Develop expertise in Restaurant Department Management systems
  • Evaluate root causes impacting franchise restaurant operations
  • Design your schedule to ensure on-time evaluations and efficient use of time across multiple projects
  • Organize data, evaluations, and reports
  • Commit to using our Scale for Good
  • Are Open to additional relocation (preferred)

Other Notes:

  • Travel for this role typically requires driving to locations up to 5 hours away, and may require hotel stays
  • May require occasional nights and weekends


Why We’ll Hire You

You're a strong candidate if you:

  • Are a Senior working towards a Bachelor’s degree or have already graduated
  • Are willing to travel and relocate
  • Have a high interest in learning how to develop business strategy
  • Can develop trust-based and ethical relationships with key partners
  • Understand drivers of financial performance
  • Communicate well and can adapt based on the audience
  • Are inquisitive and enjoy problem solving
  • Are committed to a culture of inclusiveness
  • Desire to impact the modern era of McDonald’s
  • Must be fully vaccinated (i.e., at least 2 weeks after last dose) for COVID-19 and, if hired, present proof of vaccination by start date

Why You’ll Want This Job

The initial program includes interactive sessions typically led out of our state-of-the-art Headquarters in Chicago, Restaurant Training, and building your restaurant performance expertise to conduct Customer Experience, Food Safety, and Brand Standard visits.

Operations Associates travel for consultations with restaurant owners to evaluate restaurant operations and consult to help each multimillion-dollar restaurant operate at peak efficiency levels to deliver top-notch results. You will develop holistic restaurant operations skills during rotations and training that you can apply to your role. As you acquire those skill our Field Leads will look for you to provide guidance in your area of expertise to Operators in the field who request it. You will have the opportunity to partner with operations management and leadership prior to their consultations with the franchise restaurants.

Successful fulfillment of the Operations Associate role can open the door for other opportunities within operations or across the company.  In addition, the capabilities you will acquire set you up for a variety of career paths depending on your interests and strengths, so know that beginning your career at McDonald’s is choosing to give yourself options.

How You’ll be Compensated

You’ll be lovin’ our compensation and benefits package, which includes:

  • A highly competitive starting salary rate of $71,500
  • Relocation Assistance
  • May be eligible for Company Car Program
  • Generous paid time off
  • Eligibility for Target Incentive Plan (annual bonus)
  • Health benefits
  • 401k matching contributions
  • Educational Assistance
  • Matching Gifts Program

Additional Information

McDonald's Corporation and McDonald's USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances.  Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws.  A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. 

Please contact [email protected] if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company.

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