McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. As the global leader in the food service industry, our legacy of innovation and hard work continues to drive us.
From drive thru updates to delivery to mobile order and pay, we are innovating quickly and growing. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

While most of us are working remote during COVID-19, we're excited to get back to our state-of-the-art headquarters in the booming West Loop of downtown Chicago! It's set up to be a global hub that cultivates collaboration:

• Take a class at Hamburger University
• Sample future items in our Test Kitchen
• Utilize the latest technology to connect with your team around the globe

We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone. We are interested in people who enhance our company culture: Does this role interest you? We encourage you to apply even if you don’t meet every single requirement!

We are looking for a dynamic Communications Manager, Multicultural PR & Engagement to help create and manage the perceptions of one of the most recognized brands in the world. Reporting to a Director, this role will develop and lead communications strategies for critical multicultural audience segments (Asian American, Black and Hispanic) in food and menu news, brand activations and campaigns, critical business drivers and other customer engagement programs. This manager will also manage two supervisors and dedicatedly counsel business partners on and craft & develop communications programs that effectively reach and engage defined audiences (e.g., media, consumers, influencers, third party organizations, etc.) with McD's brand engagement efforts, drive awareness & sales, and enhance & improve overall brand image and advocacy.

In this role you will:

Align communications and PR strategy with (1) supported U.S. Business departments such as Marketing, Digital/Social, Menu Innovation and within McDonald's Corporate Reputation Team, and (2) other Communication departmental areas (e.g., media relations, internal/system, field communications, public affairs, and government relations) as well as key franchisee partners.

Develop and maintain relationships with key partners across the U.S. Business, especially with those departments and individuals that the Communications team partners with including Owner/Operators, field & national marketing and communications and national and local PR agencies.

Develop and manage all resources to support and guide the ownership communications & PR programs (e.g., budget, agency support, team support, etc.).

Manages national PR agencies as part of integrated agency team model process in the development of leadership communications strategy & PR programs to support ownership areas.

Basic Qualifications

• High School diploma or equivalent
• Experience working in Public Relations, Integrated Marketing or Digital/Social, including multicultural communications

Preferred Qualifications

• BA/BS degree in Communications, Public Relations, Digital/Social, Marketing or other related field
• Bi-lingual abilities
• Results-oriented with experience leading teams
• Strong networking, relationship-building and interpersonal skills are imperative
• Experience partnering with and influencing others outside direct line of control, management
• High level of strategic focus, planning, perspective
• Excellent writing, design and presentation skills
• Strong attention to detail, self-starter and great teammate
• Creative problem solver with strong strategic approach; solid experience in concept to execution of new insights
• You should enjoy working in a fast-paced, multi-tasking, deadline-focused, ambiguous yet dynamic environment with constant change
• Demonstrated knowledge and success with traditional print and broadcast media, as well as online media; good relationships with media
• Experience utilizing social media, digital channels to engage audiences with brand, organization content
• Experience managing public relations agencies, account/business management
• Experience and expertise in multicultural public relations, media relations and engagement
• Familiarity with traditional and social media monitoring tools and related metrics reporting
• Positive attitude and a willingness to learn

McDonald’s is committed to providing qualified individuals with disabilities reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact [email protected]

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.