Guest Experience Leader Full Time and Part Time positions

  • Full-time
  • Job Category: General Crew

Company Description

In 1954, an enterprising salesman named Ray Kroc discovered a small burger restaurant in California, and wrote the first page of McDonald’s® history. In 1967, the first McDonald’s Canada opened in Richmond, B.C. and we’ve been growing with our communities and serving quality food at great a value ever since. Today, McDonald’s Canada is proud to be one of the world’s leading foodservice retailers. From coast to coast, we serve delicious choices to more than 2.5 million people in over 1,400 locations every day. We’re also more than just your local restaurant. We’re hardworking small-business men and women, students working part-time, seniors getting the most out of life, and volunteers lending time to make a difference in the communities we live and work in. 

Job Description

Picture this:

 Greeting guests & starting conversations

 Act as the Subject Matter Expert for the My McD’s Mobile App

 Demonstrate the My McD’s Mobile App to guests as they arrive during non-peak periods

 Support guests with downloading the My McD’s App and setting up an account

 Checking in with guests to ensure they have what they need

 Confidently handling guest concerns

 Assisting guests complete orders on kiosks

 Assisting guests complete Mobile Orders

 Communicating with the restaurant team to provide feedback & recommendations

Qualifications

Is this YOU?

 Communication…the easiest, most natural skill

 Enthusiasm…you never run out

 Shy? Never!

 Friendly & Outgoing…THIS IS ME!

 Daily saying…“I want to make a difference today”

 Taking initiative – always!

 Love meeting new people…Every single day!

 Words to live by…“Why follow when you can lead?”

 Tech Savvy, comfortable with all types of smart phones.

Additional Information

What We Look For

·       People who are passionate about Customer Service and put the Customer at the forefront of everything they do

·       Safety conscious individuals that are focused on maintaining a high standard of cleanliness at all times

·       Mechanically inclined, team-oriented people with a drive to succeed

·       Efficient, detailed individuals who thrive in a deadline-driven environment

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