McDonald’s Australia is the largest quick service restaurant operation in the country. Fondly known as “Maccas”, we are famous in the global McDonald’s world for adding beetroot to our Aussie burgers and creating the world’s first McCafé in Melbourne. A household name in Australia for 50 years, we make it our mission to make every moment count!

Could you be our next Customer Service Representative (Casual positions)?

Here at Macca’s, we believe our customers are the heart and soul of our whole brand, and we make it our obsession to ensure that we keep the focus always on our customer.

Reporting to the Customer Relations Manager, this casual position will see you professionally and efficiently responding to customers who contact McDonald’s Head Office via phone, letter or email. We are on the hunt for friendly individuals who are able to thrive in a fast paced environment and think quickly on their feet!

What can you expect on a day-to-day basis?

• Answering high volume of contact calls and emails
• Responding to customers in a professional and solutions-focussed manner
• Logging calls in the CARE database
• Identifying the need for new internal resources (phone, history, record retention)
• Identifying customer trends and business threats, communicating these accordingly
• Developing and distributing standardised customer responses (letters, emails, forms)
• Responding to questions from internal departments, restaurants and suppliers
• Handling or escalating sensitive, urgent and special customer situations

Your keys to success:

This position calls for a clear and concise communicator who is able to offer solutions to customers, suppliers and staff members alike. Exceptional skills in phone communication and responsive behaviour is a must. You will also show demonstrated passion for the customer with an ability to remain calm in high pressure situations. Previous call centre experience is important, with QSR or FMCG being favourable (however candidates from other industries will certainly be considered).

Why choose us?

Employer of choice winner for three years in a row, McDonald’s Australia values Community and Customer as well as being Bold, Authentic and genuinely caring about our people. Working with us means taking pride and having fun along the way; while growing and developing your career in a dynamic and supportive environment. Not only do we offer flexible working arrangements and an attractive staff discount; but we provide an opportunity to work alongside other passionate and talented people every single day.

Join our team!

So if you are eager to jump into a role with a market-leading brand connected to over 7 million customers and ample opportunity for personal growth, then APPLY today.

Restaurant employees are welcome to express interest in is position. Please note that as part of the recruitment process, consultants and/or Franchisees (if applicable) will be contacted for authorisation before an application is pursued. Therefore we encourage all applicants to first speak with their consultant or licensee before applying.