Patient Engagement Coordinator, Mental Health

  • 1338 North Capitol St NW, Washington, DC 20002, USA
  • Full-time

Company Description

The McClendon Center, founded in 1980, is a certified community-based service provider operating under the District of Columbia Department of Behavioral Health.  As a leading not-for-profit organization in Washington, DC, the McClendon Center provides outpatient behavioral rehabilitation to the mentally ill by fostering creativity, promoting friendship, instilling independence, and providing an outlet for emotional growth and greater participation in the community.   

McClendon Center operates programs in two locations, a day program near Metro Center and an outpatient service clinic in the NOMA section of DC. The Center has revenues of approximately $9 million, with contracts from the Department of Behavioral Health, three Managed Medicaid Organizations, and grants from various foundations.

McClendon Center is a respected and highly rated agency in the District of Columbia. The Center is also the only independent mental health agency in the District to be accredited by the Joint Commission on Accreditation of Healthcare Organizations.


Job Description

The Office Engagement Coordinator will assist the Community Support Specialists (CSS), Psychiatrists and Nurses in working with consumers who are waiting in the lobby for psychiatric appointments. The Office Engagement Coordinator will help consumers by checking on the progress of their goals for recovery and assist the CSS in attending psychiatric appointments when a CSS cannot be present. They will also take the lead in handling emergencies, crisis, and walk-ins. Much of this work involves engaging consumers prior to psychiatric appointments, forming trusting and respectful relationships, which are both therapeutic and supportive, in the manner to be most helpful for consumers.  


  • Meet with all consumers coming in for appointments to specifically review and update consumer profiles, document any changes, updates Release of Information Forms, and review medical records and medications to ensure that they are still current.
  • Assist the CSS in providing ongoing support and assessment of consumers’ progress who come to McClendon Center for nursing and psychiatric appointments by reviewing a consumer’s treatment plan, ensuring that it is active, valid and signed by a Licensed Clinician.
  • Facilitates the development and updating of the service plan and life domains assessment as needed. And communicate back to the assigned CSS.
  • Assist and supports consumers in crisis situations and emergency situations when they come to McClendon Center.
  • Serves as a back up to the CSS in the event that a CSS is unable to meet with a consumer.
  • Assist consumers in locating and utilizing community resources, such as self-help groups and recreational centers.
  • Accompany consumers by sitting in psychiatric appointments at the CSA when the consumer’s CSS is unable to attend. And ensuring that the next psych. appointment is scheduled.
  • Assist consumers in symptom self-management, monitor consumers’ compliance with medication, and any response, side effects, or medication problems.
  • Assist consumers in accessing health-related services as needed.
  • Provide education, support and consultation to consumers’ families and support system as appropriate.


  • Bachelor’s Degree in a social science or related field.
  • One (1) to four (4) years of experience in a social service or nonprofit environment. Experience in a mental health or similar agency is highly desired.


  • Ability to coordinate with a multi-disciplinary team within an outpatient mental health agency.
  • A superior communicator, who shares information readily and concisely, listens as well as gives advice, and respects the abilities of others.
  • Knowledge of sound ethical practices and principles related to the care of mental health consumers.
  • Excellent written and verbal communication skills.
  • Excellent computer skills, to include operating Microsoft Office Suite programs.
  • Knowledge and ability to navigate an Electronic Medical Record (EMR), including data entry.
  • Ability to relate to adults diagnosed with serious and persistent mental illness, using knowledge of concepts, principles, and theories related to mental health and mental illness.
  • Ability to perform amicably in an environment serving the seriously and persistently mentally ill adult population.
  • Ability to respect and uphold client confidentiality.
  • Ability to exhibit a high level of organizational skills and able to prioritize and multi-task without direct supervision.




Additional Information

At the McClendon Center you will find powerful resources for success, including:

  • A competitive starting base salary of $40,700 - $45,100 annually, based on experience.
  • Professional support and career development.
  • A package of comprehensive benefits including health and wellness, four weeks of combined sick and vacation leave, 403(b) retirement contributions, and life insurance.
  • The latest technology and work tools including a laptop and iPhone.

If you are ready for a new challenge in your professional career, submit your cover letter and resume online.

Physical Demands: The position requires moderate physical effort on a daily basis such as walking, bending, stooping and standing for periods of time.

Resumes are reviewed on a rolling basis. 

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

McClendon Center is an equal opportunity employer and does not discriminate on the basis of race, color, national and ethnic origin, sex, marital status, religion, or disability.

No phone calls, please. Note: McClendon Center is not accepting resumes or referrals from agencies. If you are a recruiter, search firm, or employment agency, you will not be compensated in any way for your referral of a candidate even if McClendon Center hires the candidate.

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