Clinical Manager, Wellness Stabilization (R.N., LICSW or LPC)
- 1338 North Capitol St NW, Washington, DC 20002, USA
The McClendon Center, founded in 1980, is a certified community based service provider operating under the District of Columbia Department of Behavioral Health. As a leading not-for-profit organization in Washington, DC, the McClendon Center provides outpatient behavioral rehabilitation to the mentally ill by fostering creativity, promoting friendship, instilling independence, and providing an outlet for emotional growth and greater participation in the community. Accredited by Joint Commission on Accreditation of Healthcare Organizations (JCAHO), the McClendon Center operates two programs: Day Program Services and the Core Services Agency (CSA).
The Wellness Stabilization Program works to reduce readmissions to hospitals for psychiatric and medical reasons, and decreases the use of emergency rooms for Low Acuity, Non-Emergency purposes. The Clinical Manager supervises all efforts of up to 8 staff members, provides direct services, documents clinical supervision as specified by the Department of Behavioral Health, and ensures compliance with all regulations, standards, and policies.
- Hire, train, coach, and supervise all program staff.
- Ensure that all open positions are filled within three weeks of being notified of a pending staff vacancy.
- Manage the CRISP (Chesapeake Regional Information System for our Patients) notifications and assign CREU team members to respond within real time, whenever possible.
- Hold daily CREU team meetings, in person or virtually.
- Ensure that CREU team members meet their expectations for hospital and emergency room engagement.
- Decrease Core Services Agency emergency room utilization by 20% the first year and ensure that it does not rise beyond that level in succeeding years.
- Monitor CREU documentation and coordinate aftercare efforts with Community Support Clinical Managers.
- Provide CREU on-call coverage as needed.
- Work with the Compliance Officer and the Director of Quality Improvement to determine which clients should be assigned to the Outreach Specialist for re-engagement and/or discharge.
- Ensure that re-engaged clients are properly referred to needed services and that any discharges are processed according to agency and Department of Behavioral Health requirements.
- Upon being notified by Post Emergency Evaluation Services staff of the need for Medical Care Coordination, ensure that the Medical Care Coordinator meets with the client within one business day of receiving the notification.
- Decrease Medical Care Coordination emergency room utilization by 20% the first year, and ensure that it does not rise beyond that level in succeeding years.
- Ensure that the Medical Care Coordinators produce at least four hours of billable service each workday that CREU team members produce at least three hours of billable service each work day, and ensure that all Outreach Specialists follow DBH and agency protocols regarding engagement attempts for discharge.
- Continuously monitor staff documentation and assertively ensure that these standards are met.
- Provide weekly supervision for all staff. Document CREU supervision sessions as specified by agency policy.
- Coach any under-performing staff members in order to increase retention rates. However, for staff members who are unwilling or unable to perform, follow the agency’s progressive discipline policy (leading to termination of employment).
- Maintain a thorough knowledge of Mental Health Rehabilitation Services standards, Managed Care Organization contracts, JCAHO accreditation standards, and all agency policies and procedures.
- Provide innovative and workable suggestions, and fully own the successes and challenges of the Wellness Stabilization Program.
In order to be successful at the McClendon Center, you must have:
• Licensed in the District of Columbia as an R.N., LICSW or LPC is required.
• At least two (2) years of experience working with individuals diagnosed with mental health disorders.
• Valid driver's license, active auto insurance, and an operable vehicle.·
• Ability to work flexible hours as required, including evenings and weekends.
• A positive mindset and solutions focused approach to solving challenges.
• Proven track record of successfully managing multiple projects and assignments simultaneously.
• The ability to focus on clients’ needs.
• The ability to coordinate with a multi-disciplinary team within an outpatient mental health agency.
• Knowledge of sound ethical clinical practice and principles related to the care of mental health consumers.
• A superior communicator, who shares information readily and concisely, listens as well as gives advice and respects the abilities of others.
• Excellent written and verbal communication skills.
• Ability to perform amicably in an environment serving the mentally ill adult population.
• Ability to respect and uphold client confidentiality.
• Ability to exhibit a high level of organizational skills and able to prioritize and multi-task without direct supervision.
• Experience with hospital discharges and community integration, desired.
At the McClendon Center you will find powerful resources for career-long success, including:
• A competitive starting base salary range of $65K - $70K annually (based on experience).
• Training and constant professional support and career development.
• A package of comprehensive benefits including health and wellness, four weeks of combined sick and vacation leave, 403(b) retirement contributions, and life insurance.
• The latest technology and work tools including a laptop and iPhone.
If you are ready for a new challenge in your professional career, submit your cover letter and resume online. Failure to attach a cover and/or a resume may disqualify you from further consideration.
Physical Demands: The position requires moderate physical effort on a daily basis such as walking, bending, stooping and standing for periods of time.
McClendon Center is an equal opportunity employer and does not discriminate on the basis of race, color, national and ethnic origin, sex, marital status, religion, or disability.
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.