Engagement Specialist, Wellness Stabilization Program

  • 1338 North Capitol St NW, Washington, DC 20002, USA
  • Full-time

Company Description

The McClendon Center, founded in 1980, is a certified community based service provider operating under the District of Columbia Department of Behavioral Health.  As a leading not-for-profit organization in Washington, DC, the McClendon Center provides outpatient behavioral rehabilitation to the mentally ill by fostering creativity, promoting friendship, instilling independence, and providing an outlet for emotional growth and greater participation in the community. Accredited by Joint Commission on Accreditation of Healthcare Organizations (JCAHO), the McClendon Center operates two programs: Day Program Services and the Core Services Agency (CSA).

Job Description

The Engagement Specialist works to reduce client readmissions to hospitals for psychiatric and medical reasons and decreases the use of emergency rooms for Low Acuity, Non-Emergency purposes. This is accomplished by responding to hospital and emergency room notifications in real time, determining and mitigating the underlying causes of unnecessary hospital and emergency room visits, and creating plans for implementation by Community Support staff to ensure that clients remain free of hospitalizations and emergency room usage. The team operates from 8:30 am to 8:30 pm, Monday through Friday, and for 8 hours on Saturday and Sunday. Engagement Specialist's alternate working evenings and weekends. 

  • Engage in daily team meetings, which may be conducted in person or virtually.
  • Check for CRISP notifications, either by checking the ENS (Emergency Notification System) folder or by direct assignment. 
  • Upon becoming responsible for an ENS emergency room notification, meet the client at the emergency room; respond no later than eight hours after being assigned as the responder.
  • Obtain any emergency room orders from the client/ER staff, and make a concise plan for the client to follow up with her/his primary care provider and/or any specialist recommended by the emergency room.
  • Once notified of a hospital admission, meet the client at the hospital the same day of being notified.  If notification of hospitalization occurs after 3 pm, arrive at the inpatient unit by 10 am the following day.
  • At the hospital, determine why the client was admitted.  In conjunction with the client and hospital staff, begin making plans for discharge immediately.
  • Visit the client twice per week while he/she is hospitalized.
  • When the client is discharged from an emergency room or hospital unit, accompany the client to get any needed medications and ensure that the client is safe in whatever living situation to which he/she is being discharged.
  • Ensure that the discharged client has a detailed and easy to follow the aftercare plan that is completed within one hour of the client’s discharge.  Communicate it directly to the responsible Community Support Specialist and copy her/his supervisor.
  • Write all contact notes within two hours of completing the visit.  These notes must comport to agency standards for compliance and billing.
  • Rotate weekend coverage and on-call duties equitably with other CREU team members.
  • Maintain a daily productivity average of a minimum of three billable hours per day, beginning the fourth week of employment.



  • Valid driver's license, active auto insurance, and an operable vehicle.
  • Bachelor’s Degree in a social science or related field.
  • One (1) to four (4) years of experience in a social service or nonprofit environment.  
  • Experience in a mental health or similar agency is highly desired.
  • Ability to work flexible hours as required, including evenings and weekends.


Additional Information

At the McClendon Center you will find powerful resources for career-long success, including

• A competitive starting base salary range of $41,258 - $45,258 annually (based on experience).
• Training and constant professional support and career development.
• A package of comprehensive benefits including health and wellness, four weeks of combined sick and vacation leave, 403(b) retirement contributions, and life insurance.
• The latest technology and work tools including a laptop and iPhone.

If you are ready for a new challenge in your professional career, submit your cover letter and resume online. Failure to attach a cover and/or a resume may disqualify you from further consideration.  

Physical Demands: The position requires moderate physical effort on a daily basis such as walking, bending, stooping and standing for periods of time.

McClendon Center is an equal opportunity employer and does not discriminate on the basis of race, color, national and ethnic origin, sex, marital status, religion, or disability.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.