Outreach Specialist (Community Mental Health)

  • 1338 North Capitol St NW, Washington, DC 20002, USA
  • Full-time

Company Description

The McClendon Center, founded in 1980, is a certified community based service provider operating under the District of Columbia Department of Behavioral Health.  As a leading not-for-profit organization in Washington, DC, the McClendon Center provides outpatient behavioral rehabilitation to the mentally ill by fostering creativity, promoting friendship, instilling independence, and providing an outlet for emotional growth and greater participation in the community.    Accredited by Joint Commission on Accreditation of Healthcare Organizations (JCAHO), the McClendon Center operates two programs: Day Program Services and the Core Services Agency (CSA).

Job Description

The Outreach Specialist responds in a timely fashion to all agency clients who have been admitted to, and/or discharged from, hospitals and emergency rooms.  Admissions and discharges can be for behavioral health and/or medical needs.  Successful outreach is intended to reduce the use of Potentially Preventable Admissions and Readmissions to hospital inpatient units, and to decrease the use of emergency rooms for Low Acuity, Non-Emergency reasons by engaging clients with regular primary care and/or behavioral healthcare.


  • Once notified of a hospital admission, meet the client at the hospital the same day of notification.  If notification of hospitalization occurs after 3:00 PM, the Outreach Specialist will arrive at the inpatient unit by 10:00 AM the next day.
  • At the hospital, determine why the client was admitted.  In conjunction with the client and hospital staff, begin making plans for discharge.
  • Visit the client twice per week while he/she is hospitalized.
  • At discharge, accompany the client to get any needed medications and ensure that the client is safe in whatever living situation he/she is being discharged.
  • Once notified of a client’s emergency room visit, meet the client within 24 hours.
  • Obtain any emergency room orders from the client and make a concise plan for the client to follow up with her/his primary care provider and/or any specialist recommended by the emergency room. 
  • Ensure that any client who has been discharged from a hospital or emergency room has an appropriate follow-up plan and that the CSS implements the plan.
  • Write all contact notes by midnight the same day of contact.
  • Engage in daily team meetings, either virtually or in person.​​
  • Responsible for 3 hours per day of productivity, work activity. 



  •  Ability to coordinate with a multi-disciplinary team within an outpatient mental health agency.
  • Knowledge of sound ethical clinical practice and principles related to the care of mental health consumers.
  • A superior communicator, who shares information readily and concisely, listens as well as gives advice and respects the abilities of others.
  • Excellent written and verbal communication skills.
  • Excellent computer skills, to include operating Microsoft Office Suite programs.
  • Knowledge and ability to navigate an Electronic Medical Record (EMR), preferably Credible.
  • Ability to relate to adults diagnosed with mental illnesses, using knowledge of concepts, principles, and theories related to mental health and mental illness.
  • Ability to perform amicably in an environment serving the mentally ill adult population.
  • Ability to respect and uphold client confidentiality.
  • Ability to exhibit a high level of organizational skills and ability to prioritize and multi-task without direct supervision.


  • Bachelor’s degree required.    
  • Two (2) to four (4) years of relevant experience.
  • Experience with mental health outpatient services and community integration preferred.
  • Experience working in a psychiatric clinic highly desired.
  • Ability to work flexible hours as required, including evenings and weekends.
  • Possession of a working vehicle at all times with minimum insurance coverage as required by state law.​​​​​​

Additional Information

At the McClendon Center you will find powerful resources for career-long success, including

• A competitive starting base salary range of $37K - $41K annually (based on experience).
• Training and constant professional support and career development.
• A package of comprehensive benefits including health and wellness, four weeks of combine`k and vacation leave, 403(b) retirement contributions, and life insurance.
• The latest technology and work tools including a laptop and iPhone.

If you are ready for a new challenge in your professional career, submit your cover letter and resume online. Failure to attach a cover and/or a resume may disqualify you from further consideration.  

Physical Demands: The position requires moderate physical effort on a daily basis such as walking, bending, stooping and standing for periods of time.

McClendon Center is an equal opportunity employer and does not discriminate on the basis of race, color, national and ethnic origin, sex, marital status, religion, or disability.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.