CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

O objetivo desta posição é garantir a excelência apoiando no atendimento ao cliente e nas operações logísticas, monitorando o desempenho dos serviços, os principais KPIs operacionais e colaborando com equipes internas. A função concentra-se em impulsionar o desempenho em entregas pontuais, aprimorar a experiência do cliente, apoiar a tomada de decisões baseada em dados por meio de análises de desempenho e relatórios, e criar iniciativas de melhoria contínua e automação que aumentem a eficiência operacional e a qualidade do serviço.

O Quê Vai Fazer

1. Atendimento ao Cliente e Suporte Operacional

Apoiar as operações diárias de atendimento ao cliente por e-mail, chat e canais de atendimento externos, garantindo a resolução eficaz de problemas, o gerenciamento preciso de registros e a conformidade com as políticas da empresa e os requisitos da LGPD.

2. Operações Logísticas e Gestão de Nível de Serviço

Suportar a equipe no processamento de pedidos, o desempenho das entregas e os riscos operacionais, coordenando-se com as partes interessadas internas e externas para garantir que as metas de Entrega no Prazo (OTD) e os compromissos de nível de serviço sejam cumpridos.

3. Análise de Desempenho e KPIs

Desenvolver, manter e analisar relatórios de desempenho logístico, incluindo KPIs de OTD, IMATT e de contas-chave, fornecendo insights, acompanhando tendências de desempenho e apoiando planos de ação para promover a melhoria contínua.

4. Gestão de Prestadores de Serviços de Transporte e Parceiros

Monitorar e avaliar os prestadores de serviços de transporte e parceiros logísticos externos, apoiando a gestão de desempenho, a resolução de problemas e iniciativas para a melhoria da qualidade do serviço e da eficiência operacional.

5. Melhoria e automação de processos

Apoiar na criação de iniciativas de melhoria contínua, otimização de processos e automação utilizando ferramentas como VBA e Power Automate, aprimorando a eficiência operacional, a experiência do cliente e o desempenho geral do serviço.

Estamos Procurando...

• Formação: Administração, logística, negocios internacionais
• Ativos e matriculados na faculdade 
• Disponibilidade de tempo no horario da time
• Disponibilidade para cobrir 30 horas semanais
• Excel: Intermediário

Don’t meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles. Join Mattel's Talent Community and start receiving exciting updates about our company, our employees, and our culture. Also, interested in signing up for job alerts? Do so here!

How We Work

We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors

• We collaborate Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results. 

Who We Are

Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattel’s award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.

Visit us at https //jobs.mattel.com/ and www.instagram.com/MattelCareers .

Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, gender, gender identity or expression, sexual orientation, veteran and protected veteran status, disability status, and or any other basis protected by applicable federal, state or local law.