CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

Role Summary 

We are seeking a Coupa Analyst (3–5 years experience) to support and enhance the enterprise **Coupa Software platform. The role focuses on functional analysis, system configuration support, production issue resolution, and business process optimization across Source-to-Pay (S2P) processes. 

The ideal candidate will act as a bridge between business stakeholders (Procurement, Finance, Accounts Payable) and technical teams to ensure smooth Coupa operations and continuous improvement. 

Key Responsibilities 

Functional & Business Analysis 

• Work with Procurement, Finance, and AP teams to gather and analyze business requirements. 

• Translate business needs into Coupa functional configurations and process changes. 

• Support design and optimization of Source-to-Pay (S2P) workflows. 

Coupa Platform Support 

• Support configuration and maintenance of Coupa modules such as: 

• Procurement (Requisitions & Purchase Orders) 

• Invoicing (AP automation) 

• Supplier Information Management (SIM) 

• Expenses (if applicable) 

• Manage: 

• Approval workflows 

• Business rules and validations 

• User roles and access controls 

• Perform system monitoring and ensure smooth day-to-day operations. 

Incident & Production Support 

• Handle L2/L3 support tickets and service requests. 

• Perform root cause analysis (RCA) and coordinate fixes. 

• Support release activities, patches, and enhancements. 

• Ensure timely resolution of system issues impacting business operations. 

Integrations & Data Support 

• Support data flows between Coupa and ERP systems (Oracle / SAP / Workday). 

• Validate inbound/outbound integration data (JSON, XML, flat files). 

• Assist technical teams in troubleshooting integration issues. 

• Support data uploads, reconciliations, and reporting validation. 

Testing & Change Management 

• Support UAT, regression testing, and production validation. 

• Prepare test scenarios and assist business users during testing cycles. 

• Support change requests and release documentation. 

Documentation & Governance 

• Maintain functional documentation, SOPs, and process flows. 

• Ensure compliance with procurement and financial governance standards. 

• Support audit requirements related to procurement processes. 

Required Skills & Qualifications 

• Bachelor’s degree in IT, Computer Science, Finance, Business, or related field. 

• 3–5 years of experience in Coupa or similar procurement/ERP platforms. 

• Strong understanding of Source-to-Pay (S2P) / Procure-to-Pay (P2P) processes. 

• Experience in: 

• Coupa functional configuration 

• Workflow management 

• Business rule setup 

• Production support 

• Basic understanding of integrations (API / JSON / XML). 

• Experience working with ERP systems (Oracle / SAP / Workday). 

Preferred Skills 

• Experience in Coupa implementation or support projects. 

• Knowledge of supplier onboarding and invoice automation processes. 

• Exposure to Agile / Scrum delivery model. 

• Basic SQL or data validation skills. 

• Coupa certification is a plus. 

Soft Skills 

• Strong analytical and problem-solving skills 

• Excellent communication with business and IT teams 

• Ability to manage multiple priorities in a support environment 

• Attention to detail and process orientation 

• Strong ownership and accountability 

Job Location : Hyderabad  

Don’t meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.

How We Work:
We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Our Approach to Flexible Work:
We embrace a flexible work model designed to empower a culture of growth, optimism, and wellbeing, where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility, our focus is to optimize performance and drive connection for moments that matter.

Who We Are:
Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattel’s award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.

Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.

Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment.

Videos to watch:
The Culture at Mattel
Corporate Philanthropy