Product Specialist – Systems and AIOps Build (remote during Covid-19 & onsite thereafter)

  • CA-99, Sacramento, CA, USA
  • Full-time

Job Description

Role: Product Specialist

Location: San Ramon or Sacramento, CA (remote during Covid-19 & onsite thereafter)

Duration: 12 months (likely to extend to 24 months)

 

***Start date will be mid-August***

 

Job Description

Product Specialist – Systems and AIOps Build

The IT Operations Tools team is responsible for the implementation and support for “Client’s” monitoring tools for network, systems and applications. Primary users of these tools are “Client’s” ENOC, various operations teams, and emergency command centers (ITCC, PSPS, WSOC).

“Client” is implementing a new monitoring framework to support Network, Systems, and AIOps/ML. The monitoring framework will be used to a limited scope of the “Client” network and systems in 2020, with additional scope being added in 2021. In entirety, there are in excess of 15,000 network devices and 7,500 servers that will be monitored. This position will report to the Supervisor, IT Operations Tools, and be part of his team performing the implementation.

The successful candidate must have a strong understanding of system monitoring and event management technologies associated with large scale enterprise environments. They should have a wide variety of knowledge related to managing server equipment across a range of vendors (e.g. Windows, Linux) using enterprise class monitoring tools.

 

Responsibilities

The successful candidate will be responsible for the following. The list is not all inclusive and additional tasks may be assigned to the candidate.

  • Installation and Configuration of system monitoring and AIOps tools.

  • Administration – Monitor the general health of the system.

  • Meet with System and application owners for new monitoring requirements.

  • Provision monitoring for system related devices (e.g. servers, physical/virtual/appliances)

  • Configure tool integration with Remedy, APM, SCOM.

  • Provide client support and training.

  • Project Issue Support – provide troubleshooting and support for system Monitoring tools. Log support tickets with vendor, install patches and hotfixes.

  • Vulnerability Management – Review and install new patches on servers.

  • Transition Project / Build over to the Operations Team

Required Skills / Experience

  • Proficient in Installation and Configuration of Broadcom (CA) Infrastructure Manager (UIM) and AIOps solutions.
  • Proficient in supporting of Broadcom (CA) Infrastructure Manager (UIM) for system monitoring including Window and non-Windows (Linux, AIX)
  • Proficient in Integrating of Broadcom (CA) Infrastructure Manager (UIM) and AIOps solutions with other Broadcom solutions (DX Ops, DX NetOps, Spectrum, NFA, PM)
  • Proficient in Integrating of Broadcom (CA) Infrastructure Manager (UIM) and AIOps solutions with third party: Remedy Service Desk
  • Proficient in Planning for installation Hardware, Software, Sizing, etc.
  • Familiarity with Remedy – creating, working incident, change and work order tickets.
  • Certificate Management
  • Familiarity with supporting monitoring tools for Linux, AIX and Windows systems
  • Work closely with Infrastructure and application teams (Windows, UNIX, Network, Application etc.) & Broadcom (CA) Support.
  • BA/BS in Computer Science, IT Networking, Security or other related technical degree

Desired Skills / Experience

  • 5 years’ experience directly supporting administration of systems monitoring tools in a large enterprise environment
  • 5 years’ experience directly supporting Broadcom (CA) Infrastructure Management (UIM) and AIOps solutions.
  • Proficient in utilizing and supporting IT Monitoring tools in a large enterprise environment.
  • Proficient in supporting Broadcom (CA) Infrastructure Management (UIM) for system monitoring including Window and non-Windows (Linux, AIX).
  • Proficient in supporting and generating scripts in Broadcom (CA) Infrastructure Management (UIM) for End User Monitoring.
  • Creating and maintaining alert integration between Broadcom (CA) Infrastructure Management (UIM) and / or AIOps.
  • Managing product licenses.
  • Proficient in reviewing and installation of new patches for the applications.
  • Knowledge of Python, PERL

Regards,

Daram

Talent Acquisition Recruiter

MatchPoint Solutions | 6690 Amador Plaza Rd. Suite 225 | Dublin, CA 94568

Phone: +1 925-361-2638

Qualifications

Role: Product Specialist

Location: San Ramon or Sacramento, CA (remote during Covid-19 & onsite thereafter)

Duration: 12 months (likely to extend to 24 months)

 

***Start date will be mid-August***

 

Job Description

Product Specialist – Systems and AIOps Build

The IT Operations Tools team is responsible for the implementation and support for “Client’s” monitoring tools for network, systems and applications. Primary users of these tools are “Client’s” ENOC, various operations teams, and emergency command centers (ITCC, PSPS, WSOC).

“Client” is implementing a new monitoring framework to support Network, Systems, and AIOps/ML. The monitoring framework will be used to a limited scope of the “Client” network and systems in 2020, with additional scope being added in 2021. In entirety, there are in excess of 15,000 network devices and 7,500 servers that will be monitored. This position will report to the Supervisor, IT Operations Tools, and be part of his team performing the implementation.

The successful candidate must have a strong understanding of system monitoring and event management technologies associated with large scale enterprise environments. They should have a wide variety of knowledge related to managing server equipment across a range of vendors (e.g. Windows, Linux) using enterprise class monitoring tools.

 

Responsibilities

The successful candidate will be responsible for the following. The list is not all inclusive and additional tasks may be assigned to the candidate.

  • Installation and Configuration of system monitoring and AIOps tools.

  • Administration – Monitor the general health of the system.

  • Meet with System and application owners for new monitoring requirements.

  • Provision monitoring for system related devices (e.g. servers, physical/virtual/appliances)

  • Configure tool integration with Remedy, APM, SCOM.

  • Provide client support and training.

  • Project Issue Support – provide troubleshooting and support for system Monitoring tools. Log support tickets with vendor, install patches and hotfixes.

  • Vulnerability Management – Review and install new patches on servers.

  • Transition Project / Build over to the Operations Team

Required Skills / Experience

  • Proficient in Installation and Configuration of Broadcom (CA) Infrastructure Manager (UIM) and AIOps solutions.
  • Proficient in supporting of Broadcom (CA) Infrastructure Manager (UIM) for system monitoring including Window and non-Windows (Linux, AIX)
  • Proficient in Integrating of Broadcom (CA) Infrastructure Manager (UIM) and AIOps solutions with other Broadcom solutions (DX Ops, DX NetOps, Spectrum, NFA, PM)
  • Proficient in Integrating of Broadcom (CA) Infrastructure Manager (UIM) and AIOps solutions with third party: Remedy Service Desk
  • Proficient in Planning for installation Hardware, Software, Sizing, etc.
  • Familiarity with Remedy – creating, working incident, change and work order tickets.
  • Certificate Management
  • Familiarity with supporting monitoring tools for Linux, AIX and Windows systems
  • Work closely with Infrastructure and application teams (Windows, UNIX, Network, Application etc.) & Broadcom (CA) Support.
  • BA/BS in Computer Science, IT Networking, Security or other related technical degree

Desired Skills / Experience

  • 5 years’ experience directly supporting administration of systems monitoring tools in a large enterprise environment
  • 5 years’ experience directly supporting Broadcom (CA) Infrastructure Management (UIM) and AIOps solutions.
  • Proficient in utilizing and supporting IT Monitoring tools in a large enterprise environment.
  • Proficient in supporting Broadcom (CA) Infrastructure Management (UIM) for system monitoring including Window and non-Windows (Linux, AIX).
  • Proficient in supporting and generating scripts in Broadcom (CA) Infrastructure Management (UIM) for End User Monitoring.
  • Creating and maintaining alert integration between Broadcom (CA) Infrastructure Management (UIM) and / or AIOps.
  • Managing product licenses.
  • Proficient in reviewing and installation of new patches for the applications.
  • Knowledge of Python, PERL

Regards,

Daram

Talent Acquisition Recruiter

MatchPoint Solutions | 6690 Amador Plaza Rd. Suite 225 | Dublin, CA 94568

Phone: +1 925-361-2638

Additional Information

All your information will be kept confidential according to EEO guidelines.