Masters India IT Solutions is a growing FinTech SaaS firm, serving over 1500+ enterprises. Masters India is one of the biggest GST Suvidha Providers (GSP) appointed by the Goods and Services Tax Network (GSTN) of Government of India since 2017. Our mission is to build intuitive software solutions for complex problems faced by businesses across the industries. We are fulfilling our mission by offering tax and financial automation products to enterprises.

Masters India IT Solutions is a part of 44 year old Masters India group which is into Manufacturing, Healthcare, Hospitality and IT with an aggregate turnover of INR 1000+ Crores.

We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers.

Should be able to diagnose and troubleshoot software and hardware problems and should be able to install applications and programs, resolve network issues, configuring OS and using remote desktop connections to provide immediate support.

Responsibilities

• Install and configure computer applications.

• Monitor and maintain computer networks and resolve issues related to the network. 

• Configure operating systems.

• Diagnose, troubleshoot, and resolve issues by questioning customers about the issues they are facing in a detailed fashion so that they understand the nub of the problems.

• Keep track of users’ system issues until they are resolved by adhering to the agreed timelines.

• Resolve complex problems, engineers interact with clients through phone, emails or chats and provide unambiguously written instructions or technical manuals.

• Maintain procedural documents and reports.

• Document technical knowledge in the knowledge database.

• Help the organization deploy new software or hardware systems.

Requirements

• Bachelor’s degree in computer science, software engineering, information technology or another related discipline is required. 

• Experience working with different operating systems (Linux is mandatory)

• An extensive understanding of computer systems, networks, mobile devices, and other technological equipment.

• A strong customer focus and technical knowledge. Along with the ability to multitask.

• Should possess the ability to learn and work on changing and emerging technologies.

WHY US ?

• You’ll be surrounded by passionate team members.

• Opportunity to experience startup culture.

• You’ll experience true collaboration.

• Your work has a visible impact.

• Opportunities for innovation.