Masters India is a licensed GST Suvidha Provider (GSP) appointed by Goods and Services Tax Network (GSTN), a Government of India enterprise. As of now, Masters India comes under top 5 GST Suvidha Provider which was appointed by GST Council of India. The company aims is to build intuitive software solutions for complex problems faced by businesses across the globe. We are fulfilling our mission by offering tax and financial automation products to enterprises.

Masters India – A Family Business Spanning Decades. We are part of a business group

established by Shri Chandra Prakash Agrawal in 1978. Mr Agarwal established the second copper melting plant in Delhi and since then, we have continuously grown. Masters India was established in 1999  and  presently,  manufactures  aluminium  wire  rod,  sheet  and foil.  Family has manufacturing facilities in Delhi, Rajasthan and Maharashtra. We also have operations in Healthcare, Hospitality and IT sector.

We are looking for a talented technical writer to help create and build out a modern documentation and user assistance infrastructure. You will be a core part of the product management team working closely with engineering, product marketing, and customer enablement to create resources that don’t just document what the product does but accelerate a user from novice to power user. Customer performance is critical to Billzo and the tools you will build will create a powerful impact on adoption. 

**Responsibilities**

Work with product managers, product marketing, and engineers to produce and maintain world-class documentation, including: User Guides, Integration Guides, API Developer Guides, In platform documentation (tooltips, welcome instructions, etc.). 

Build and maintain client aids that go beyond traditional documentation, such as online video, demos, guided tours, and other educational techniques. 

Learn complex concepts, and communicate the information in a way that is engaging and understood by users. 

Gather customer feedback on documentation to improve usability. Act as an editor to ensure consistency in training documentation across. 

Monitor metrics on the usage of training materials as well as direct customer feedback to prioritize future training investments. 

3+ years of technical writing experience. 

SaaS experience is preferred. 

Strong written and verbal communications and experience working with content in multiple mediums. 

Experience working cross-departmentally to communicate the nuts and bolts of a product. 

Strong experience owning an end-to-end documentation creation process. 

Excellent attention to detail and the ability to prioritize and work on multiple projects in a fast-paced, changing environment.

A positive attitude, willing to jump in and tackle new challenges.

Experience working with the following tools preferred: Gitbook, JIRA, Git & Github, HTML, CSS,, JavaScript, Python, Intercom, Mixpanel

3+ years of technical writing experience. 

SaaS experience is preferred. 

Strong written and verbal communications and experience working with content in multiple mediums. 

Experience working cross-departmentally to communicate the nuts and bolts of a product. 

Strong experience owning an end-to-end documentation creation process. 

Excellent attention to detail and the ability to prioritize and work on multiple projects in a fast-paced, changing environment.

A positive attitude, willing to jump in and tackle new challenges.

Experience working with the following tools preferred: Gitbook, JIRA, Git & Github, HTML, CSS,, JavaScript, Python, Intercom, Mixpanel.

WHY US ?

• You’ll be surrounded by passionate team members.

• Opportunity to experience startup culture.

• You’ll experience true collaboration.

• Your work has a visible impact.

• Opportunities for innovation.