Masters India is a GST Suvidha Provider (GSP) appointed by Goods and Services Tax Network (GSTN), a Government of India enterprise. Our mission is to build intuitive software solutions for complex problems faced by businesses across the globe. We are fulfilling our mission by offering tax and financial automation products to enterprises.

We offer advance compliance automation solutions to enterprises that reduce their compliance work, increase work accuracy and improve ease of doing. We help some of the largest companies in the world file billions in taxes.

We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

Responsibilities

• Improve customer service experience, create engaged customers and facilitate organic growth

• Take ownership of customers issues and follow problems through to resolution

• Set a clear mission and deploy strategies focused towards that mission

• Develop service procedures, policies and standards

• Keep accurate records and document customer service actions and discussions

• Analyse statistics and compile accurate reports

• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment

• Keep ahead of industry’s developments and apply best practices to areas of improvement

• Control resources and utilise assets to achieve qualitative and quantitative targets

• Adhere to and manage the approved budget

• Maintain an orderly workflow according to priorities

• Proven working experience as a Customer Service Manager

• Experience in providing customer service support

• Excellent knowledge of management methods and techniques

• Proficiency in English

Why Us?

• A nurturing environment
• A promising role with a good amount of responsibility
• A platform to perform
• A chance to hone your communication skills while you work and interact with people all over India

Experience: 4-6 Years

Location: Noida, Sector 63

Employment Type​: Permanent

Functional Area​: Development

Industry: IT