Job Title: Installation Coordinator

Reports To: Customer Service Manager

Summary:
The Installation Coordinator is responsible for managing the flow of installation projects from sales through final installation, including warranty support. This role works closely with Operations, Scheduling, Field Service Reps, Installers, and end customers to ensure smooth execution of retail, builder, project, and development installations. The Installation Coordinator balances multiple priorities in a fast-paced environment, communicates effectively with all stakeholders, and ensures customer satisfaction.

Responsibilities:

• Coordinate installation schedules with the Customer, Scheduling team, Operations, and Installers.
• Act as the main point of contact for customers regarding installation timelines and requirements.
• Prepare and confirm job details to ensure installers have accurate and complete information.
• Communicate proactively with customers about schedules, changes, or requirements.
• Track project progress and follow up on outstanding items to ensure timely completion.
• Handle multiple projects at once, prioritizing tasks to meet deadlines in a fast-paced setting.
• Assist in resolving on-site issues by coordinating between the customer, installation team, and internal departments.
• Support documentation, reporting, and project tracking for installations.
• Collaborate with Operations to improve efficiency, reduce scheduling conflicts, and enhance customer experience.

Qualifications:

• Strong organizational and communication skills.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Experience in construction, manufacturing, or related industries an asset.
• Customer-focused with problem-solving skills.
• Proficiency in MS Office or scheduling/project management software.

Competencies:

• Detail-oriented and thorough.
• Effective communicator with customers and internal teams.
• Flexible and adaptable to changing priorities.
• Team player with strong follow-through.

For nearly 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. That, combined with our stylish products, expansive dealer and retail network, and dedicated associates, has helped make us the number one North American residential cabinet business. Our unique culture of continuous improvement is based on trusting the tools, empowering the team and moving forward, and is kept alive by our more than 14,000 associates across 20 plus manufacturing facility and offices. Visit www.masterbrand.com to learn more and join us in building great experiences together!

Equal Employment Opportunity

MasterBrand Cabinets LLC is an equal opportunity employer. MasterBrand Cabinets LLC’s policy is not to discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by federal, state or local laws. MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories. It is also MasterBrand Cabinets LLC’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Reasonable Accommodations

MasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment, please contact us at [email protected].