Training Co-Ordinator - Service Delivery

  • Newmarket Rd, Cambridge, UK
  • Full-time

Company Description

Marshall Aerospace and Defence Group is one of the largest independent aerospace and defence companies in the world delivering innovation and excellence in engineering, support solutions and services in the air, on land and at sea.
Since 1909, we have been valued for our integrity, performance and customer focus which we have demonstrated through our innovative solutions and ability to deliver on time and to cost.

We specialise in the conversion and modification of military, civil and business aircraft, alongside defence vehicle engineering and shelter manufacture.  Our capabilities include engineering design, manufacture, test and the provision of personnel, training and advice, whilst providing maintenance, integration and product support.  

Within land systems, we have designed, manufactured, delivered and supported more than 5000 tactical shelters in over 200 different configurations.

Marshall Aerospace and Defence Group is part of the Marshall Group of Companies that employs over 6,000 people with a turnover in excess of £2.7bn.

We are a respected total solutions provider for the military and commercial sectors.

Job Description

Primary purpose of the role is the assessment and Identification of all training needs for Service Delivery short and long term, coordination with internal/external suppliers to support training needs and the ownership of apprentice training delivery including development plans.

Key Accountabilities: Specialist Track

  • Provide technical support that is analytical in nature by applying domain knowledge to diagnose and resolve issues by choosing from a range of known alternatives.
  • Act as a project resource coordinating activities and taking action as directed by the project manager to support the successful delivery of projects.
  • Work and communicate effectively with customers/stakeholders across operational delivery areas, the wider organisation, and externally to provide specialist or technical information that meets expectations and requirements.
  • Deliver activities in accordance with established policies, procedures, processes, and systems to contribute to their effective implementation.
  • Contribute to analysis of performance data in own operational area for the purpose of reporting.
  • Deliver activities in accordance with risk management policies, identify risks in day-to-day work, and seek to  reduce adverse impact, with guidance if necessary. Escalate operational risks that cannot be resolved.
  • Maintain awareness of own health and safety responsibilities and provide adequate information, instruction  and health and safety training to any person over whom control is exercised to ensure that they have the  capability to perform their role to the required health and safety standards.
  • Consistently measure effects of activity to feed in to the development of standard processes and methods with KPI impact.


  • Considerable practical and/or technical knowledge in operational area, acquired through either considerable  experience or formal qualifications, or a combination of both.          
  • May be working towards a professional qualification or chartered status.
  • Domain knowledge within specialist technical area combined with awareness of the industry and the relevant external environment (legislation, regulation, best practice standards, etc.).  
  • Good communications skills with the ability to apply technical knowledge to influence stakeholders.
  • Ability to communicate advanced technical concepts to a non-technical audience in a clear and concise manner.      
  • Experience of delivering technical outputs in own area of specialism.            
  • Good attention to detail and problem solving skills to choose from a range of known alternatives.            
  • Experience of identifying, gathering, analysing and reporting on data.    

Additional Information

Due to the nature of our business, all employment is subject to satisfactory references being obtained, attainment of either a SC (Security Check), Disclosure Scotland Criminal Record Check or Foreign Police Check (whichever is applicable depending on duration of UK residency) and, as applicable, a medical assessment. Access to US technical data by employees requires prior Trade Control function approval. Clearance must be carried out against all applicable US export control authorisations.

Videos To Watch

Privacy Policy