Marie Curie is the UK’s leading end-of-life charity and the largest non-NHS provider of end-of-life care, operating across all four nations. Alongside our clinical services, our retail portfolio plays a crucial role in generating vital income, increasing brand awareness and connecting meaningfully with local communities.

Our Retail team are opening a brand-new Superstore in Bishop Auckland, and we are looking for friendly, reliable Retail Assistants to help create a welcoming and successful shopping environment.

This exciting new store will offer a mix of bought in products and donated goods, providing customers with great value while supporting vital care for people living with terminal illness and their families.

As a Retail Assistant, you will be at the heart of the customer experience, helping ensure the shop is well-presented, fully stocked, and a pleasure to visit.

You will work as part of a supportive team alongside staff and volunteers, assisting with a variety of tasks including serving customers, preparing stock, organising displays, and maintaining a clean and safe environment.

You will be responsible for

• Providing excellent customer and supporter service throughout the store, on sales floor and at till point including payment processes and customer loyalty sign up
• Working to agreed processing systems within the stockroom in order to deliver large volumes of stock to support the needs of the sales floor (Including Stocktake)
• Using great visual merchandising with enhanced feature display and strong commercial windows & regular stock rotation to curate your donated product in order to drive sales and footfall
• Maximising  gift aid income from donated goods
• Ensuring the appropriate standards of cleanliness are maintained throughout the store including the sales floor, stock processing area, offices and communal areas

Key criteria

• Previous experience in a retail environment
• Experience handling cash and working on the till
• Excellent communication and organizational skills
• Ability to provide excellent customer service
• Awareness of health and safety legislation

Please see the full job description here and our candidate pack here 

For more information or an informal chat please contact [email protected]

Vacancy type: Permanent, full time 

Location: Bishop Auckland Superstore

Full time Salary: £23,132.2 per annum plus benefits, part time salary £13,879.32

Hours per week: 35 hours per week full time, 21 hours per week part time

Closing date: 13th August. We are reviewing applications as they are received, so we encourage you to apply early. 

Application Process  

• To apply, please send us your most recent CV and a cover letter detailing your experience, how you meet the person specification and why you would like to work for Marie Curie.  

Benefits you’ll love:  

• 25 days annual leave (exclusive of Bank Holidays)  

• Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)  

• Loan schemes for bikes; computers and season tickets  

• Continuous professional development opportunities 

• Industry-leading training programmes  

• Wellbeing and Employee Assistance Programmes  

• Enhanced bereavement, family friendly and sickness benefits  

• Access to Blue Light Card membership  

• Subsidised Eye Care  

At Marie Curie, our values are central to everything we do. They guide how we care for people, how we work together, and how we make decisions every day. We are committed to creating a workplace that is safe for everyone — staff and volunteers alike — supportive, inclusive and rewarding.  We take stringent steps to ensure that anyone who joins our organisation are suitable for their roles and are committed to safeguarding all our people from harm. We actively consider our impact on the planet, embedding sustainability into everyday decisions to create a lasting, positive difference for the individuals we care for and the world we share.

We believe everyone should have the opportunity to thrive and fulfil their potential. Marie Curie is deeply committed to diversity, equity and inclusion, recognising both the social justice imperative and the strength a diverse workforce brings.  We actively encourage applications from people of all cultures, perspectives and lived experiences.

We are happy to make reasonable adjustments throughout the recruitment process. If you require any support, please contact us at [email protected].

Every application we receive is personally reviewed by a member of our Talent Acquisition team, and in return, we ask that your application authentically reflects you — your experience, perspective and voice.