Manitoulin Transport has the most extensive transportation network in North America, making it easy to provide dependable on-time delivery and faster transit times. Sustained by its 60 years experience, Manitoulin developed the transportation knowledge that is relied on and trusted by clients in various industries.

• Tracing of freight which includes looking for missing freight, looking up POD'S and B/L'S, finding out when a shipment was delivered, etc.  

• Exception reports for customers with dropped trailers – reporting to the shipper the next day by 0900  • Interline exception reports for all partner carrier’s US & Canadian, both northbound and southbound  

• All ODFL requests, inbound and outbound, emails & phone calls  

• Requests by customers and terminals via phone calls or emails  

• Gathering information on shortages no pros, no goods, etc and finding common issues to report to  Supervisor.  

• Calling the customer with exceptions to verify possible damages, shortages, re-routing and various other duties as requested by the customer regarding delivery problems.  

• Obtaining return authorizations from customers or authorizations to reroute or re-deliver as required. Obtaining phone numbers, confirming terms etc. 

• Camera checks for missing freight 

• Answering emails within 45 minutes 

• Dealing with upset customers

• Pleasant mannerism is required  

• Well organized  

• Ability to work unsupervised  

• Knowledge of computers and typing skills are essential  

• Fluent in Manitoulin policies & procedures  

• Excellent data entry and listening/communicating skills   

• Knowledge of dangerous goods transporting  

• Ability to prioritize and multi-task  

• Ability to handle stressful situations and keep calm   

• Team player  

• Excellent communication skills, both orally & written  

• Providing customers with excellent customer service and escalating issues OTHER:

• Competitive Wages
• Comprehensive Benefits Program
• Profit-Sharing Opportunities
• Opportunities for growth and advancement