Accounting Customer Care Representative

  • 55 Patterson Rd, Barrie, ON L4N 3V9, Canada
  • Employees can work remotely
  • Full-time

Company Description

At Near North Customs, our roots and expertise revolve around Customs Brokerage but that doesn’t limit us to providing services beyond that, as we also offer Trade Consulting Services. We are bound to make your experience simple, educational, and trustworthy from start to finish. With our Freight Forwarding services we are able to service you from any point in the world.Given today’s around-the-clock, 24/7 business environment, it is key that companies can count on Near North to provide the best customs brokerage services in the industry. That is our promise, one that is backed by our investment in people and technology, and sets Near North apart from our competitors.

Job Description

Responsible for ensuring that all accounts are accurately recorded, updated and invoiced.  In addition to the timely collection of payments to ensure accounts remain within terms.

Key Duties and Responsibilities:


●      Invoice clients in adherence to their individual requirements

●      Obtain authorization and process client credit card charges

●      Post all payments received including wires, credit cards and cheques

●      Scan all cheques for electronic deposit

●      Billing of all entries with K84 and/or OIC status

●      Billing of B2’s in accordance with current procedures

●      Export Billing

●      Consulting Billing

●      Bill Freight charges (as assigned)

●      Review discrepancy report to verify accuracy of billings and make necessary corrections as applicable

●      Monitor the credit screen to ensure timely processing of COD and past due accounts

●      Disputes

●      Write off submissions

●      Review aging reports & pursue clients to collect overdue amounts in accordance with payment terms

●      Notify clients when month end payment is not received and follow-up within 5 business days

●      Set-up new accounts to receive statements, reports and invoices electronically

●      Liaise with clients and handle inquiries in a timely manner

●      Follow-up with clients to ensure appropriate application of payments received

●      Maintain all client files in an orderly manner

●      Manage client complaints regarding invoicing and work with Manager to resolve the problem.  Recommend appropriate solutions

●      Escalate accounts to collection agency as necessary.  Prepare necessary supporting documentation for collection agency

●      Follow-up with collection agency regarding status of collection accounts

●      Analysis of problem accounts

●      Prepare customer statements of account and reconcile with client accounting department as necessary


Additional Information

Lots of benefits including benefits for health, dental, vision, TAP profit sharing, RRSP match programs etc.