Makforce is a  perfect blend of people, technology and processes company, we aim to provide fast, reliable and cost-effective business solutions for our clients.

Due to Covid-19 the selected candidate can work remote temporarily, however the expectation is this will be a 75% ONSITE position once the State of Emergency has been lifted.

SCOPE OF THE PROJECT:
Candidate(s) should possess a proven knowledge of process improvement with strong emphasis in technical writing. Candidate(s) will be responsible for performing a gap analysis in a shared services IT organization to identify areas where processes need to be defined, written or improved upon to gain efficiency, standardization, compliance and consistency. NIST, Pub 1075 and ITIL process mapping experience will be performed. The candidate will be responsible for providing a remediation plan, writing procedures and implementing processes that were identified in the gap analysis. The ability to work independently and to work outside of the normal work hours, as needed, is required. Data Center experience is beneficial.

DAILY DUTIES / RESPONSIBILITIES:
Work with internal teams to obtain an in-depth understanding of the services offered and processes necessary to implement those services in a consistent manner; Map processes to required security standards; Produce high quality documentation and flow charting to document those processes; Design, document and maintain onboarding processes.

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE): Excellent written skills; Proven work experience in process improvement; Ability to identify processes that must be in place for an IT organization to be efficient; Extensive knowledge of IRS Pub 1075, NIST 800-53, ITIL, and CJIS; Ability to work with server and end-point technicians to develop detailed procedures; Ability to quickly grasp complex technical concepts and make them easily understandable in both text and diagrams/flow charts; Ability to deliver high quality documentation with attention to detail.

REQUIRED EDUCATION/CERTIFICATIONS:
Bachelor's Degree in a relevant field of work or equivalent work experience (5 years).

5 years experience , Bachelor's Degree 

Extensive knowledge of IRS Pub 1075, NIST 800-53, ITIL, and CJIS;

All your information will be kept confidential according to EEO guidelines.