Mae is a venture-backed digital health solution on a mission to improve the health and quality of life for Black mothers, babies, and those who love them. Mae has created a space where complete digital care meets culturally congruent on-the-ground support. We address access gaps and bolster physical and emotional well-being through continuous engagement, risk assessment, early symptom awareness, and a community-led model of support for our users.

Digital solutions to address cultural deficits in care are at the forefront of femtech innovation and Mae is quickly gaining traction with healthcare payers as a viable solution to address the implicit, explicit, and structural biases that hinder equitable maternal health. In addressing whole-person care and focusing on self-advocacy, education, and community, we seek to improve the outcomes for Black mothers, while also reducing clinical costs of care, at impactful scale. See what we’re doing at MeetMae.com, JoinMae.MeetMae.com, and @maehealthinc on IG.

Doula network sustainability is integral to Mae’s support model. As our network grows nationwide, we are looking to also grow the team responsible for the development and sustainability of our community of doula partners.

This unique role will drive external community partnerships, while managing internal workflows to ensure sustained and successful implementation of doula work in our current and future markets.

As Mae’s doula and community based partner’s primary point of contact, the ideal candidate has experience managing various stakeholders, enjoys presenting to partners, and is passionate about our mission. This role also includes submitting applications to various systems that requires this candidate to be exceptionally organized, detail oriented, adhere to deadlines, and respect the timely nature of this work.

Additionally, the Doula Enablement Manager will support insurance plan partner conversations as they pertain to doula network capacity, growth, and strategic scale-up. Comfort speaking publicly to Mae’s brand and pillars will also be critical to success.

The Doula Enablement Manager will report to Mae’s Vice President of Marketing and Doula Enablement.

About the role’s responsibilities:

• Manage internal and external communication to ensure the maintenance of a satisfied doula network
• Identify doulas to develop network in new markets
• Develop and deliver presentations to prospective doulas as well as both community based and plan partners
• Maintain a detailed understanding of our Product, services, and educational materials
• Ensure proper utility of Mae’s Product and support UX education, training, and troubleshooting
• Daily reconciliation of internal management tools tracking user feedback and administrative needs
• Own administrative support of all doula onboarding - state and internal (experience with data entry and state Medicaid systems a plus)
• Collaborate with Marketing to leverage doula network 
• Collaborate with Growth to ensure network adequacy
• Collaborate with Product to drive doula UX
• Represent Mae at community and doula-facing events as needed/relevant
• Identify strategic processes to streamline management of Mae’s doula community

• Project management background & efficient management of multiple projects and stakeholders
• Attention to detail and adherence to timelines
• Strong time management skills and ability to work at a fast pace 
• Experience managing multiple conversations between various stakeholders
• Exceptionally organized and process oriented
• Thoughtful, strategic, and efficient
• Eager to learn new systems and lead/teach relevant stakeholders
• Personable and able to collaborate with range of people and personalities
• Comfortable presenting to range of audiences (CBOs, plan partners) 
• Strong, proactive, and responsive verbal and written communicator
• Experience working in fast-paced, start-up, or non-profit environments
• A collaborative teammate who is also proactive and independently motivated
• Comfortable working remotely

• Competitive salary and equity
• Healthcare benefits
• 401K
• Flexible work location