Mae is a venture-backed digital health solution on a mission to improve the health and quality of life for Black mothers, babies, and those who love them. Mae has created a space where complete digital care meets culturally congruent on-the-ground support. We address access gaps and bolster physical and emotional well-being through continuous engagement, risk assessment, early symptom awareness, and a community-led model of support for our users.

Digital solutions to address cultural deficits in care are at the forefront of femtech innovation and Mae is quickly gaining traction with healthcare payers as a viable solution to address the implicit, explicit, and structural biases that hinder equitable maternal health. In addressing whole-person care and focusing on self-advocacy, education, and community, we seek to improve the outcomes for Black mothers, while also reducing clinical costs of care, at impactful scale. See what we’re doing at MeetMae.com, JoinMae.MeetMae.com, and @maehealthinc on IG.

Developing and maintaining Mae’s doula networks and ensuring partner happiness and network success is integral to our ecosystem. 

The Doula Development and Network Success Lead is our doula-facing brand representative responsible for growing and maintaining a high-functioning network of doula partners across multiple states.

This person will be Mae’s main contact for doulas and community-based partners. The ideal candidate is an effective communicator, has experience managing diverse stakeholder needs, and is able to develop, foster, and promote the value of healthy partner relationships.

Primary day-to-day functions include assisting doulas as needed, including but not exclusive to timely management of communication, providing education on Mae's platform and solution, and supporting with onboarding needs. Additionally, this team member will spend significant time researching new doula partners, communicating Mae’s mission, values, and process, and maintaining a general pulse of Mae’s doula communities via recurring touch points and open communication. 

The Doula Development and Network Success Lead will report directly to our VP of Marketing and work closely with our Growth, Impact, and Product teams as we collaboratively work to increase our domestic footprint.

The ideal candidate is passionate about birth and birth workers, humble, collaborative, and eager to be part of a driven, innovative, supportive, and passionate venture-backed digital health start-up team on a mission to reduce maternal health disparities and redefine the pregnancy experience for Black expectant mothers. Join us!

Key responsibilities:

• Maintain a satisfied and successful doula network
• Develop and grow Mae’s doula network in new markets
• Manage internal communication needs and provide education & support to Mae’s doula community
• Manage external communication needs of prospective partners
• Maintain a detailed understanding of our product, services, and educational materials and assist doulas with troubleshooting issues
• Review doula feedback and seek to improve all aspects of the experience for our partners
• Facilitate doula forums and own the pulse of Mae’s current doula community
• Research, outreach, and effectively communicate to prospective doulas Mae’s mission, services, and parameters of partnership 
• Own the onboarding process of Mae’s doulas including but not exclusive to administrative support like National Provider Identifier (NPI) & insurance acquisition and internal onboarding management
• Optimize existing, and develop new processes to improve internal efficiencies and doula success
• Manage a community events calendar of opportunities that drive doula network relationships, brand trust, and visibility
• Align with Mae’s Growth, Impact, and Product teams to address relevant doula community and/or pending deployment needs
• Support Mae’s Content and Social Media efforts to develop doula-related outreach and awareness campaigns
• Represent Mae at community and doula-facing events as needed (ability to occasionally travel required)

The ideal candidate will be:

• An effective and passionate verbal and written communicator
• Detail-oriented and experienced with data entry and state systems (technical skills required as they relate to state onboarding system needs)
• Accountable and highly organized
• Responsive and effective managing time, multitasking, and adhering to deadlines
• Experienced managing a diverse group and training each according to company standards
• Posses a deep understanding of customer's concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed 
• Experienced working in fast-paced, start-up, or non-profit environments
• Mission-aligned and passionate about Black pregnancy and birth workers
• A trained doula and/or familiar with the birth worker community, CBOs, and/or prior work in healthcare 
• Comfortable talking and meeting with many people (virtually and/or in person)
• Able to occasionally travel and represent Mae at relevant community events (limited)
• Organized and a strong researcher 
• Resourceful, persistent, creative, and solution-oriented
• A collaborative teammate who is also proactive and independent
• Comfortable working remotely

• Competitive salary and equity
• Fully subsidized healthcare premiums
• 401K benefits
• Flexible work location