Senior Interaction Designer
- 179 Prom. du Portage, Gatineau, QC J8X 2K5, Canada
Macadamian designs and develops digital experiences to improve healthcare. Our goal is to create solutions that are simple and meaningful, prioritizing the experience of the patient and the business needs of our clients. We believe in a future where technology enables and empowers people to have a personalized healthcare experience and allows them to live fulfilling and happy lives. Let’s shake things up together. We want to work with people who are driven towards building this vision and leaving a mark on the future.
Senior Interaction Designer
Applies a specialized understanding of cognitive science and user-centered design principles, and a proven expertise in interaction principles, to ensure applications provide a simple, efficient and pleasurable user experience, while also meeting the business goals of our clients. Leverages their strong communication and facilitation techniques, and knowledge of business and product strategy, to co-facilitate cross-functional collaborative strategy sessions with clients, which include a wide-range of participants from executives to individual contributors.
This role is focused on researching, understanding and facilitating the task at hand for the user; and understanding various aspects of human technology interaction, such as visual elements, logic, systems design and workflow. Co-facilitates product discovery sessions; maps out client ecosystems; defines persona journeys and workflows; develops design principles and information architecture; creates wireframes and prototypes; and is an instrumental part of the cross-functional team during the design and implementation phase of the project. Will work closely with User Experience Researchers in various research activities, and will work with them to create supporting collateral and related deliverables. Throughout the project will be accountable for preparing various forms of documentation which encapsulates and articulates ideas in a way that resonates with its intended audience.
Accountabilities & Responsibilities
Deliver design outputs in accordance with project plans, costs, and client expectations.
Co-facilitate various types of sessions with key client stakeholders, including: Product Strategy, Collaborative Design, and Product Definition
Manage design scope by identifying, defining, and communicating risks to minimize impact on project success.
Serve as client's primary point of contact for design.
Ensure that the client is informed on the project status, and obtain client approval on all major design deliverables.
Combine design skills with leadership skills to provide strong design leadership to other team members.
Ensure design quality standards are met.
Analyze and resolve complex design problems.
Respond to difficult/special customer issues.
Actively involved in requirements gathering and planning new projects and features.
Work collaboratively with client stakeholders and cross-functional internal teams to solve problems and deliver creative, innovative solutions.
Work collaboratively with sales and solutions in pre-sales activities
Collaborate closely with User Experience Researchers in various research activities and deliverables
Provide estimates, and guidance on design delivery methods, to the sales and solutions team on an as-needed basis
Collaborate with Marketing to produce various forms of thought leadership
Pro-actively identify opportunities to provide design leadership and guidance, globally, within Macadamian
Accountability: Balances organizational, team and individual commitments.
Communication: Strategically communicates for maximum results.
Service Orientation: Anticipates long term client requirements and identifies required improvements to service delivery.
Adaptability: Recognizing potential situations and responding with solutions, tactics or approaches to reduce or eliminate issues.
Critical Thinking: Analyzes the internal and external environment in order to identify current and future opportunities, challenges and risks.
Analytical Thinking: Evaluates, interprets and analyses critical, complex information.
6-9 years of related experience
Previous experience designing products for a variety of form factors
Minimum of bachelor's degree, specialization in industrial design or interaction design, or equivalent
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