Our client is a reputable player in the global telecoms and IT.

• Act as direct point of contact for all regional escalations.
• Follows up on all escalated incidences and ensures closures.
• Interface with Customer Support Partner, Account Partners, and Managed Service Vendors to ensure all escalations are closed in timely manner.
• Works directly with Regional Coordinators to provide synergy in the region
• Co-ordinating meetings with all relevant stakeholders
• Maintaining databases
• Preparation of reports & presentations. 
• Identify, escalates and follows through on all recurring escalations to ensure proper closure

        Over sees the activities of the MSV within the region

      Applicants should be resident in either KADUNA-OWERRI and MAKURDI.

At least 3 years’ experience with large or blue chip company essential

Computer Literate (Strong MS Word, Strong MS Excel, Microsoft Outlook and Advanced Power Point), Database experience.

At least 3 years’ experience interfacing with customer.

 Knowledge of MTN enterprise transmission last mile equipment especially PMP   

SKILLS AND COMPETENCIES 

·         Excellent Interpersonal skills

·         Excellent written, verbal and presentation skills

·         Excellent organizational and follow up skills

·         Competent in problem solving, team building, planning and decision making

·         Computer Skill - Microsoft word, Excel, Power and performance tools.

·         Excellent time management skills

·         Process orientated 

·         High level of attention to detail

The information contained within this role brief is provided for guidance, is not contractual, and is not an exhaustive list of all accountabilities that the post holder may have.

Reports to Manager, Quality Assurance and Service Level Management