With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences. Part of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen—it's not just our job, it's in our nature.

Broulee Holiday Park, where seaside holiday memories are made. Nestled behind the dunes of South Broulee Beach, the sand and the surf are an easy stroll away via private beach access. Offering a pool, kids activities, pedal karts and a playground, it's a family paradise. With cafes and shops of Broulee village on your doorstep, South Coast family holidays don’t get more relaxing than this.

• With your experience, create an impact on our guests in this hands-on and detail orientated role
• Ensure our guests have a great experience and make holiday memories
• Find your balance in this casual role

What you’ll do:

We’re on the lookout for an energetic and reliable Guest Service Agent with a can-do attitude to join our team at NRMA Broulee Holiday Park. You'll be the friendly face welcoming guests, assisting with check-ins and check-outs, and helping make their stay unforgettable. You will provide an exceptional experience to our guests from reservation and throughout their stay, creating lifetime memories. On a daily basis you will:

• Complete reception tasks such as taking bookings, preparing invoices, checking guests in and out
• Answer phone and email enquires promptly and professionally
• Communicate with other departments to ensure rooms are ready for guest arrivals or to ensure guest needs are met

What you’ll bring:  

• Strong Guest Service experience with sound knowledge of NewBook, RoomMaster, Opera or a similar booking system
• A reputation for providing excellent customer service, engaging in great conversations with our guests
• Creativity and leadership skills to assist with and run children activity programs during school holidays and long weekends (arts & crafts, scavenger hunts, sport games)
• Willingness to go above and beyond for our guests and to also support the Team
•  A vibrant attitude with the ability to work effectively as part of a busy team
• Certificate II in Hospitality (Operations) or equivalent experience
• Problem solving skills including the ability to apply mathematical skills in a workplace context
• Flexibility to work across other areas of the business if required

What’s in it for you?

At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!

• Progressive flexibility and well-being benefits to balance all of life's priorities
• Complimentary myNRMA Rewards membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Employee referral program where you may be eligible for a referral bonus of up to $2,000
• Potential to grow, progress or relocate your career and move around the NRMA Group or different locations with us.

Know you belong:

At NRMA Parks and Resorts we’re for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That’s why we welcome applications from First Nations Australians, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team.

Are you nodding your head as you read this? Apply now, we cannot wait to hear from you or visit our careers site to find out more!

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.