With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget and style – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible natural destinations that offer more than a change of scenery. 

Owned by the NRMA Group, we have a large team across our holiday parks, resorts and support office who love what they do, all working together to make holiday magic. Because creating unforgettable holidays is not just our job – it’s in our nature. 

NRMA Darlington Beach Holiday Resort is a sprawling Resort, on 110 acres of beachside rainforest.  It is located just 30-minutes north of the subtropical city of Coffs Harbour on the Mid North Coast of NSW.  The Resort offers a large range of camp/caravan sites and accommodation options, from Villa’s, to Glamping Tents.  Nestled right on the beach, we offer a multitude of facilities for the young and young at heart; a water park, resort style pools, lawn bowls, archery, nine holes of golf and a licenced on-site bistro.  This is a pet friendly park that also offers a daily mingle with the free roaming Kangaroos

What you will do:

Report to and assist the Resorts General Manager you will assist to operate a profitable and sustainable resort business, maximising a return on capital investment, whilst ensuring a consistent and amazing guest experience. Please note, that this is a live onsite position and a residence is available at subsidised rent as part of the management agreement.

You will also:

• Provide a versatile and hands-on approach in supporting your department heads to ensuring quality standards, effective communication and consistency across all areas of the resorts operation
• Maintain leadership credibility in all areas of the park operation by exhibiting consistent high standards of personal ethics
• Assist in ensuring teams are resourced accordingly and participating in recruitment activity as needed
• Ensure that all employees receive a thorough park and department induction and sufficient on the job training
• Liaise with the General Manager regarding significant maintenance issues, repairs and additional projects
• Monitor and maintain a high standard of safety of all guests, visitors and employees

What you will bring:

• You will be able to demonstrate experience in leading or overseeing teams and driving a positive team and guest focused culture
• You will have previous experience as an Operations Manager, Hotel/Resort or Park Assistant Manager/Manager, or Head of Department in a large property
• An ability to understand employment awards
• You will demonstrate a flexible attitude to work and the passion to work as part of an operational team who are hands on, confident and have a passion for delivering outstanding guest service
• You walk the talk and can communicate to team members, guests and stakeholders of all levels.
• Previous experience in food and beverage, or events based related management is a bonus

What’s in it for you? 

At Parks & Resorts we are not just about discounts (although you do get these too). We know everyone leads a life of their own and regardless of what stage you are at we have something to suit! 

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities 
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 
• “ME” day – one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year 
• Market leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements 
• Discounts on all NRMA insurance products including car, home & travel 
• Grow or progress your career and move around the country or across the NRMA Group's business with us. 

Know you belong:

At NRMA Parks & Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience. From First Nations peoples, to gender, age, ethnicity, sexual orientation and different abilities, we welcome people from all walks of life and embrace unique perspectives.  

While we continue to commit to an inclusive, equitable and diverse workplace we are proud of our key achievements to date:    

• We made the 2022 AFR Boss Best Places to Work List 
• Recognised by Reconciliation Australia for our ‘Stretch’ Reconciliation Action Plan 
• Recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality 2023-2025 
• Certified as a Family Inclusive Workplace 
• Awarded 2023 Australian Workplace Equality Index (AWEI) Bronze Employer & 2022 AWEI Most Improved Employer 

Are you nodding your head as you read this?  Ready to roll up your sleeves and really make a difference?

Apply now, we cannot wait to hear from you! 

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.